Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vivian Machado

Homestead,FL

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Administrative Assistant/Junior HR Executive

Premium Health Care
Miami, FL
01.2024 - Current
  • Maintained calendar and scheduled up to date
  • Scheduled staff meetings and company meetings
  • Created and maintained filing systems both electronically and paper based
  • Assisted with payroll using Excel sheets
  • Used EMR systems to set up appointments for patients
  • Assisted with clerical tasks
  • Paid invoices that were sent to the company
  • Wrote and edited documents from letters to reports and instructional documents
  • Updated and maintained office policies and procedures
  • Received about 50+ inbound calls a day regarding hiring and appointments
  • Pre-Screening interviews for administration positions
  • Monitored phone lines for call center employees
  • Verified Insurance and authorized referrals.
  • Scheduled appointments between clients and customers and internal staff members.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Assisted with recruitment efforts by interviewing prospective candidates and making hiring decisions based on qualifications and experience.

Front Desk Receptionist/Administrative Assistant -Hybrid

All World Title
Miami, FL
03.2022 - 01.2024
  • Reviewed purchase agreements for sales price, legal descriptions, loan terms, and signatures
  • Researched residential and commercial properties for any violations and liens
  • Had direct contact with most clients
  • Prepared title commitments to be sent to all parties along with supporting documents
  • Scheduled mobile notaries for mail-away clients
  • Answered phone calls and contacted clients directly
  • Kept client information confidential for closing documentation
  • Assisted other coworkers with preparing for closings
  • Copied, scanned, and files away documents sent for recording
  • Greeted guests and prepared conference rooms for closings
  • Confirmed bank wires for escrow deposits and closing funds
  • Deposit checks into accounting
  • Assisted clients with appointments.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Performed basic bookkeeping tasks and issued invoices as needed.

Fingerprint Technician

Apex Fingerprinting
Miami, FL
10.2020 - 02.2022
  • Fingerprint customers accordingly to department
  • Answer phone calls regarding prices and location
  • File paperwork for invoices companies
  • Performed live scan fingerprinting.
  • Transmit fingerprints to FDLE.
  • Processed background checks for customers.
  • Communicated effectively with coworkers, supervisors and customers in both written and verbal formats.
  • Performed fingerprinting services for new hires, background checks and other purposes.
  • Maintained accurate records of all fingerprints taken, including name, date and time of service.

Cashier and Sales Associate

The Children's Place
Miami, FL
10.2019 - 03.2020
  • Proactively sought out customers to assist across sales floor
  • Escorted customers to products and answered any doubtful questions about the product
  • Followed latest trends in order to provide up-to-date information to products
  • Suggested additional items to add on to their purchase
  • Sign up customers for store rewards program and informed about upcoming promotions
  • Cleaned register area frequently and kept work space organized
  • Efficiently ring up items and process payments.

Sales Associate

Aeropostale
Miami, FL
11.2018 - 10.2019
  • Advised customers about promotions going on in the store
  • Assisted customers in finding merchandise and leading them to dressing rooms
  • Answered phone calls concerning questions about our merchandise
  • Kept up to date on fashion and upcoming items
  • Restocked racks, prepared for sales, and organized sales floor
  • Cashed out registers on closing days
  • Developed and implemented store-level marketing campaigns
  • Made sure all apparel was organized and visible to customers.

Education

Associate of Science - Surgical Technology

Southeastern College
Hialeah, FL
02-2026

High school or equivalent -

G. Holmes Braddock Senior High School
Miami, FL
06.2021

Skills

  • Cash Handling
  • Cash Register
  • Customer Service
  • Spanish
  • POS
  • Retail Sales
  • Microsoft Office
  • Microsoft Word
  • Communication Skills
  • Bilingual
  • Time Management
  • Title processing
  • Computer management
  • Guest relations
  • Reception
  • Accounting
  • Escrow
  • Guest Services
  • Microsoft Outlook
  • Marketing
  • Front desk
  • Organizational skills
  • Clerical experience
  • Filing
  • Office management
  • Human resources
  • Recruiting
  • Phone etiquette
  • Medical office experience
  • Medical billing
  • EMR Systems

Certification

  • Barbicide COVID-19 Certification
  • Driver's License
  • Certified Notary Public
  • Certified Home Health Aide
  • Certified Surgical Technologist

Timeline

Administrative Assistant/Junior HR Executive

Premium Health Care
01.2024 - Current

Front Desk Receptionist/Administrative Assistant -Hybrid

All World Title
03.2022 - 01.2024

Fingerprint Technician

Apex Fingerprinting
10.2020 - 02.2022

Cashier and Sales Associate

The Children's Place
10.2019 - 03.2020

Sales Associate

Aeropostale
11.2018 - 10.2019

Associate of Science - Surgical Technology

Southeastern College

High school or equivalent -

G. Holmes Braddock Senior High School

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Vivian Machado