Vivian Marchbanks
Orem,UT
Summary
Highly organized and dependable candidate with a proven track record of effectively managing multiple priorities. Known for maintaining a positive attitude in high-pressure situations. Committed to delivering exceptional results. Possesses a strong willingness to take on additional responsibilities to meet and exceed team goals.
Overview
6
6
years of professional experience
Work History
Receptionist
Ruff House
12.2024 - 03.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
Wharehouse Team Lead
Elite Opps
01.2021 - 08.2023
- Trained employees on equipment operation and safety protocols.
- Supervised warehouse operations by managing employees during shifts.
- Collaborated with cross-functional teams to ensure timely coordination of shipments, achieving smoother operations overall.
- Maintained high employee morale by fostering a positive work atmosphere and addressing concerns promptly as they arose.
- Regularly conducted team meetings to review performance metrics and set goals for ongoing improvement in warehouse productivity.
Call Center Team Lead
ROI Call Center Solutions
09.2019 - 01.2021
- Established and maintained positive working relationships with team members.
- Developed and implemented customer service scripts to ensure customer satisfaction.
- Trained new customer service representatives on customer service policies and procedures.
- Managed customer service email inquiries ad ensured timely responses.
- Monitored customer service call to ensure customer satisfaction and quality service
- Developed customer service metrics to measure customer satisfaction;
- Responded to team support questions quickly to maintain call center efficiency.
- Participated in the recruitment process to identify top talent for call center positions, ensuring a strong foundation for continued success.
- Promoted a culture of continuous learning within the team by sharing resources on industry updates and best practices.
Education
High School Diploma -
Orem High School
Orem, UTSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer and client relations
- Staff management
- Spreadsheet tracking
- Meeting coordination
- Expense reporting
Timeline
Receptionist
Ruff House
12.2024 - 03.2025
Wharehouse Team Lead
Elite Opps
01.2021 - 08.2023
Call Center Team Lead
ROI Call Center Solutions
09.2019 - 01.2021
High School Diploma -
Orem High School
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