Vivian Ogu

• Managed HR operations and employee onboarding processes, ensuring accurate and timely completion of personnel documentation, employee records, benefits enrollment, direct deposit, and HR system setup.
• Maintained confidential employee files and verified required documentation for accuracy, completeness, and compliance with internal HR procedures.
• Served as a primary point of contact for employees, providing responsive support on benefits, policies, procedures, HR systems, and required documentation.
• Coordinated employee data and documentation across HR and cross-functional teams, ensuring accurate information was entered and maintained in applicable systems.
• Streamlined HR workflows and documentation processes, improving efficiency, consistency, and accuracy across employee lifecycle processes.
• Assisted employees with benefits account setup and enrollment-related processes, answering routine questions and escalating complex issues as needed.
• Coordinated pre-employment documentation, background checks, screenings, and required records while maintaining confidentiality and attention to detail.
• Trained employees on HR and workplace technology systems, ensuring accurate system access and successful completion of required processes.
• Created and maintained employee-facing resources, onboarding materials, procedures, and documentation to improve service delivery and process consistency.
• Collaborated with hiring managers and cross-functional teams to identify process gaps, update procedures, and implement improvements to the employee experience.

• Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
• Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
• Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
• Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
• Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
• Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
• Streamlined recruitment processes, expediting the hiring of qualified candidates.
• Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
• Improved organizational culture with introduction of team-building activities.
• Advocated for employee wellness programs, contributing to healthier workplace.
• Resolved employee disputes with empathy and professionalism, maintaining harmonious work environment.
• Enhanced internal communication strategies, resulting in improved information flow across departments.
• Analyzed job roles and responsibilities to ensure alignment with organizational goals and employee capabilities.
• Created job postings and job descriptions for various job boards.
• Pre-screened resumes prior to scheduling candidates for interviews
• Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
• Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.

• Facilitated recruitment process by posting over 10 job ads per month, cold calling applications, scheduling interviews, and onboarding hired staff.
• Ran payroll for office and field staff utilizing ADP, Quickbooks & Zenefits while regularly addressing general payroll-related inquiries.
• Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
• Coordinated company training and compiled training reports and communication to support compliance with corporate requirements.
• Counseled managers and employees regarding company policies, procedures, and workplace issues.
• Sent notices to employees and contractors regarding expiring documentation.
• Assisted management staff in annual year-end processes and data audits.

• Reviewed employee PTO requests and processed vacation/sick balances on weekly basis.
• Reviewed staff time sheets for accuracy and submitted approved forms to payroll.
• Recruited, screened, and hired 12 qualified candidates for vacant teaching and administrative roles within five month period.
• Managed new hire onboarding, training, and paperwork,
• Prepared monthly, weekly, and daily reports using Microsoft Office Suite.
• Reviewed vendor invoices for appropriate documentation and validity prior to payment.
• Maintained good working relationships with vendors and resolved disputes.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.

• Investigated and identified confirmed and suspected COVID cases, and other exposed persons via phone calls, text, e-mail, and other platforms.
• Provided educational and informational resources regarding isolation policies and quarantine measures.
• Performed record-keeping by logging client information within secure contact-tracing software.
• Wrote and distributed informational materials on health risk factors associated with COVID-19 and other community health concerns.

• Developed and maintained courteous and effective working relationships with peers on autism spectrum.
• Optimized student educational strategies with clear advice on course choices, progression, and career options.
• Assisted with student academic task prioritization and completion by utilizing Google calendar, Task Lists, and Phone alarms.
• Facilitated Program 4 social events and activities during fall and spring semesters to foster healthy social relationships.
• Proved successful working within tight deadlines and fast-paced atmosphere

• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
• Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
• Facilitate HHA examinations
• Coordinate company meetings and communications
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries

GPA: 3.5, Dean's list Dean's scholarship

• Dean Scholarship Recipient
• InterVarsity Christian Fellowship President
• Cum Laude Graduate