VIVIAN ORDONEZ
Richmond,VA
Summary
Dedicated with excellent experience in the industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Stone Store Crew
Stone Brewing
Richmond, VA
04.2022 - Current
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Addressed customer issues immediately to guarantee swift resolution.
- Checked incoming orders and organized new stock.
- Inventoried supplies regularly and reported needs to management.
- Helped managers with daily checklists and last-minute requirements.
- Helped customers find merchandise and assisted with sizing and accessories.
- Helped team members work optimally by frequently stocking work supplies and tools.
Assistant Manager
AlterNatives Boutique
RICHMOND, VA
05.2017 - 02.2022
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Reported social media performances and engaged with digital communities to build positive regard for AlterNatives.
- Managed Facebook and Instagram content to keep brand messages consistent.
- Researched key industry trends and competitive insights to keep messaging relevant to target demographic.
- Created and implemented standard operating procedures for records handling.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Used QuickBooks to prepare various correspondence, reports, and other written material.
Receptionist
Jokers Wild Tattoo
Farmville, VA
08.2021 - 01.2022
- Confirmed appointments communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, and multiple social media platforms. Sorted, received, and distributed correspondence between departments and personnel.
- Answered phones promptly and directed incoming calls to the correct offices.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Strategically planned, implemented, and monitored clients' social media content and campaigns using a complex editorial calendar to create specific marketing campaigns across multiple platforms.
- Increased customer engagement by 80% through social media.
Hostess & Server
One19
Farmville, VA
08.2019 - 08.2021
- Took reservations and to-go orders by phone answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Assisted managers with quickly resolving service- and food-related issues.
- Routinely supported other areas of One19 by answering telephones and completing financial transactions for other staff members.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Provided continuous evaluation and feedback to server employees.
Hostess
Pepe's Mexican Restaurant
MIDLOTHIAN, VA
05.2017 - 08.2018
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone answered customer questions and informed of accurate wait times.
- Routinely supported other areas and individuals of restaurant by answering telephones, preparing tables, and completing financial transactions for other staff members.
Receptionist
Longwood University
FARMVILLE, VA
10.2016 - 08.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments communicated with clients, and updated client records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Responded to inquiries from callers seeking information.
- Prepped materials and surfaces, performed touch-up work, and cleaned and maintained art tools.
- Liaised with artistic team to plan and execute events and displays featuring guest artists.
- Kept reception area clean and neat to give visitors a positive first impression
Assistant Teacher
The Learning Playhouse
Midlothian, VA
05.2011 - 12.2014
- Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Developed and wrote curricula in both Spanish and English, often sharing curriculum with other teachers.
- Inspired students and assisted in developing creativity and self-expression through various art forms and media.
- Taught students to identify key elements of style, intent and emotion when experiencing art.
Education
High School Diploma -
James River High School
Midlothian, VA 09.2011 - 05.2015
Skills
Safety protocols
Skills
Safety protocols
Equipment Inspection
Multitasking Abilities
Clerical Support
Office administration
Customer and client relations
Documentation and reporting
Professional demeanor
Point-of-sale systems
Certification
International Certified Solar PV Design and Installation
Timeline
Stone Store Crew
Stone Brewing
04.2022 - Current
International Certified Solar PV Design and Installation
03-2022
Receptionist
Jokers Wild Tattoo
08.2021 - 01.2022
Hostess & Server
One19
08.2019 - 08.2021
Assistant Manager
AlterNatives Boutique
05.2017 - 02.2022
Hostess
Pepe's Mexican Restaurant
05.2017 - 08.2018
Receptionist
Longwood University
10.2016 - 08.2017
High School Diploma -
James River High School
09.2011 - 05.2015
Assistant Teacher
The Learning Playhouse
05.2011 - 12.2014