Vivian Pabon
Jacksonville,United States
Summary
Passionate about delivering exceptional customer service, with a steadfast commitment to ensuring positive experiences for all stakeholders. Demonstrates the highest standards of professionalism and consistently aims to exceed expectations. Dedicated to fostering customer satisfaction and cultivating a welcoming and supportive environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Academic and Finance Advisor
National University
04.2025 - Current
- Supports students by providing guidance on academic progress, degree planning, and financial aid, while managing student
accounts and ensuring compliance with university policies. - Managed an assign caseload of students, making informed decisions and applying sound judgment to support decisions
individual students needs while monitoring key metrics. - Guided students in financial planning, enhancing their understanding of budgeting and increasing overall student
satisfaction. - Analyzed student feedback to tailor financial programs, leading to measurable improvements in course enrollment.
Graduate Admissions Counselor
American International College
08.2023 - 12.2024
- Advised prospective students on enrollment and graduate opportunities, focusing on recruitment and engagement. Built strong relationships with stakeholders to ensure a positive student experience.
- Acted as the primary contact for prospective graduate students, meeting weekly call targets and providing high-level customer service. Conducted initial file reviews and made admissions recommendations. Developed communication materials, managed inquiries with professionalism, and maintained the admissions CRM, including reporting and updates to support departmental and college goals.
- Assisted in interviewing candidates for counsel roles, including coordinating scheduling and screening potential applicants. Documented key insights during interviews, presented findings to management and maintained effective communication with the HR department.
Business Assistant
Bay Path University
11.2022 - 08.2023
- Front-line representative of the University providing excellent customer service. Responsible for providing IT, administrative, and general office support, to the faculty, students, and staff at Bay Path University. Played a critical role to the smooth operation of the campus and had constant interaction with potential and current students, faculty and staff; alumni and donors' and external guests.
Phlebotomy Technician II / Lab Assistant II
Baystate Medical Center
02.2009 - 12.2016
- Skilled in phlebotomy, including blood collection, proper labeling, sterile techniques, and specimen handling. Proficient in patient preparation, identity verification, and record management, ensuring a positive experience. Knowledgeable in routine lab tests, specimen requirements, and processing. Experienced in COVID testing, including registration, processing, and handling.
Education
Masters - Business Administration
American International College
Springfield, United States12.2025
Bachelor's - Health Science, Psychology
Bay Path College
Longmeadow, United States06.2021
Skills
- Technical Skills Microsoft Office, Google Suite, Salesforce, Slate, Oracle, Adobe, Software Troubleshooting
- Administrative Skills Medical Office, Organizational skills, Detail Oriented, Time Management, Communication
- Data Management Data collection, Medical records, Research, Data Analysis, Data Security, Problem Solving
- Customer Service Customer service, Enrollments, Online Learning, Active listening, Adaptability, Positive Attitude
- Healthcare Skills Phlebotomy, Health Outcomes, Compliance, HIPAA, Laboratory Testing, Patient Care
Certification
- National Certified Phlebotomy Technician, American Heart Association
- CITI Program Clinical Trail Billing Compliance CTBC, CITI Program
- CITI Program-Good Clinical Practice and ICH, CITI Program
- CITI Program- Biomedical, HIPAA, CITI Program
- Basic Life Support, American Heart Association Apr '22
Timeline
Academic and Finance Advisor
National University
04.2025 - Current
Graduate Admissions Counselor
American International College
08.2023 - 12.2024
Business Assistant
Bay Path University
11.2022 - 08.2023
Phlebotomy Technician II / Lab Assistant II
Baystate Medical Center
02.2009 - 12.2016
Bachelor's - Health Science, Psychology
Bay Path College
Masters - Business Administration
American International College