Vivian Phu
Lodi,NJ
Summary
Dynamic and dependable professional with a proven track record at Starbucks, excelling in customer service and cash handling. Expert in utilizing POS systems and managing inventory, I significantly increased repeat business by creating personalized customer experiences. Fluent in Vietnamese, my attention to detail and problem-solving skills contribute to efficient workflow and financial accuracy.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
12.2023 - Current
- Processed returns or exchanges promptly while following company policies consistently without any errors.
- Provided exceptional customer service through active listening and effective communication skills.
- Balanced end-of-day cash registers meticulously ensuring accuracy in all financial records handled daily.
- Ensured timely completion of inventory tasks, supporting accurate stock levels for optimal store performance.
- Handled cash transactions accurately, reducing discrepancies and maintaining proper cash control.
- Utilized store software efficiently for order processing and data entry, ensuring smooth operations daily.
- Increased repeat business by creating personalized experiences for customers based on their preferences and needs.
- Used POS system to accurately process payments.
Front Counter Clerk
Bruno's Pizza
07.2023 - 09.2023
- Provided exceptional customer service through active listening and effective communication skills.
- Maintained strict adherence to food safety guidelines, guaranteeing a safe environment for customers and staff alike.
- Resolved customer complaints diplomatically, maintaining positive relationships and fostering brand loyalty.
- Contributed to successful team environment by assisting coworkers when needed, promoting collaboration and efficiency.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
- Managed multiple tasks in high-volume environment.
Education
Bachelor of Science - Chemistry
Rutgers University
Newark05-2027
Bachelor of Science - Accounting
The College of New Jersey
Trenton, NJ05-2027
High School Diploma -
Nutley High School
Nutley06-2023
Skills
- Time management
- Attention to detail
- Cash handling
- Problem-solving
- Exceptional customer service
- POS systems
- Inventory management
- FLUENT IN Vietnamese
- New hire training
- Workflow management
- Reliable and dependable
Languages
Vietnamese
Native or Bilingual
Timeline
Barista
Starbucks
12.2023 - Current
Front Counter Clerk
Bruno's Pizza
07.2023 - 09.2023
Bachelor of Science - Chemistry
Rutgers University
Bachelor of Science - Accounting
The College of New Jersey
High School Diploma -
Nutley High School
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