Vivian Mount
Aurora,Colorado
Summary
Highly adept, senior-level professional with a broad range of skills and experience in educational services, customer service, sales, and human resource management. Repeated success guiding Fortune 500 companies and prominent nonprofit organizations in the design, redesign, and launch of leading-edge human resources solutions. Expert presenter, negotiator, and businessperson; able to forge solid relationships with partners and build consensus across multiple organizational levels. Impeccable management and communication skills that provide a work environment that breeds excellence, team spirit, and morale.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Voter Registration Judge/Supervisor
ARAPAHOE COUNTY
Aurora, Colorado
10.2016 - 11.2024
- Greet voters, answer questions about the election, and direct voters to VSPC judges.
- Verify proper identification, register new voters, and update existing voter registration.
- Issue paper or mail ballots.
- Prepare ballot marking devices for voters to cast their votes.
- Manage the security of ballot boxes at the polling centers.
- Assist with VSPC set-up, and tear-down on election night.
- Complete reconciliation and chain-of-custody paperwork.
- Assist IT staff with technical support for VSPC equipment.
- Supervisor judges will oversee the other judges and the operation of the VSPCs.
Part-Time Test Proctor
University of Denver
Denver, Colorado
08.2022 - 09.2024
- Ensure that students who have a documented disability have an equal opportunity to participate in University’s testing process.
- Greet students and manage admissions to and from Testing Center.
- Monitor students taking tests in the Testing Center and individual testing rooms to ensure a secure testing environment.
- Assist in the distribution and collection of all test materials as directed by the Academic Testing Coordinator.
- Respond to and troubleshoot testing situations with professionalism and a calm demeanor.
- Maintain a professional and pleasant atmosphere to create a quiet environment and ensure student testing needs are met.
- Perform general office tasks such as record keeping and securing exam materials while maintaining student confidentiality.
- During quarters when safety protocols are in place for COVID-19, managing admissions will be done electronically via web applications and database software.
Part-Time Sales Associate
MACY’S Cherry Creek
Denver, Colorado
10.2017 - 08.2022
- Providing outstanding customer service to each customer.
- Meeting hourly sales and Star Rewards goals on a personal and departmental basis.
- Demonstrating superior product knowledge to customers.
- Creating a shopping experience that will make the customer feel welcome and comfortable.
- Participating in ongoing training via the iPad as well as attend vendor and trainer facilitated training.
- Ensuring the department was operating efficiently including but not limited to processing goods, merchandising, and fulfillment.
Assessment Coordinator/Assessment Administrator
WESTAT/NATIONAL ASSESSMENT OF EDUCATIONAL PROGRESS (NAEP)
Denver, Colorado
11.2016 - 03.2022
- As NAEP representative in 19 Denver Public School and 15 Aurora Public Schools my assignment was to assess 4th and 8th grade students who were part of the NAEP sample.
- I supervised a team of 2 regular assessment administrators and others as assigned.
- Collected and safeguarded NAEP assessment data in order to guarantee its accuracy and integrity and provided support to and reduced the burden for participating schools throughout the assessment process.
- Received extensive training in administering NAEP assessments including learning about procedures for conducting the following tasks:
- Scheduling assessments with the schools.
- Providing schools with information about notifying parents/guardians.
- Reviewing contextual information about students, such as whether students who participate in the National School Lunch Program receive free or reduced-price lunches.
- Distributing student assessment materials or administer digitally based assessments, as appropriate.
- Administering accommodations sessions as needed.
- Answering and tracking questions students ask during the assessment.
- Conducting quality control procedures for all assessment materials following the administration.
- Shipping materials to the scoring facility at the end of assessment period.
- As a NAEP representative, I signed and observed the NAEP Code of Ethics, which defines the principles that are the foundation for fair and accurate test administration and data collection.
Employee Engagement Specialist/HR Management
American Indian College Fund
Denver, Colorado
12.2012 - 08.2016
- Held concurrent responsibility for compensation and benefits programs, talent management, coaching and leadership development, policy development, and policy implementation.
- Tasked with developing strategies that are congruent with organizational goals.
- Spearheaded initiatives to reduce turnover by 30%.
- Conceptualized and initiated the first formal professional development plan that improved overall performance by an estimated 10%.
- Coordinated efforts to redesign employee orientation and onboarding programs.
- Provided leadership with full accountability for all human resources activities at the nation’s largest and highest rated American Indian scholarship organization.
Sales and Customer Service
Saks Fifth Avenue Off5th
Destin, Florida
10.2011 - 11.2012
Education
Master of Arts - Management and Human Relations
Webster University
Denver, Colorado, St. Louis, MissouriBachelor of Arts - Sociology and History
Alabama A&M University
Huntsville, AlabamaSkills
- Test Proctoring & Education Assessments
- Voter Registration and Supervision
- Sales and customer Service
- Employee Relations
- Coaching & Mentoring
- Talent Acquisition/ Management
- Professional Development
- Federal and State Regulations
- Legal & Regulatory Compliance
- HR Policy Development: Handbooks, Policies/ Procedures
- Benefit Development & Administration
- Human Performance Technology
Affiliations
• Society of Human Resources Management/Mile High SHRM, 2000 – 2016
• Emerald Coast SHRM, 2011 – 2012
• Volunteers of America Colorado, 2001 - 2022 - Board of Directors, Executive Committee, HR Committee Member and Chair
• Emerald Coast SHRM, 2011 – 2012
• Volunteers of America Colorado, 2001 - 2022 - Board of Directors, Executive Committee, HR Committee Member and Chair
Certification
- Train the Internal Coach Certificate, 03/01/16, Employers Edge, Parker, Colorado
- Employment Law Essentials, 03/01/15, Mountain States Employer Council, Denver, Colorado
Summary
Highly adept, senior-level professional with a broad range of skills and experience in educational services, customer service, sales, and human resource management. Repeated success guiding Fortune 500 companies and prominent nonprofit organizations in the design, redesign, and launch of leading-edge human resources solutions. Expert presenter, negotiator, and businessperson; able to forge solid relationships with partners and build consensus across multiple organizational levels. Impeccable management and communication skills that provide a work environment that breeds excellence, team spirit, and morale., Test Proctoring & Education Assessments, Voter Registration and Supervision, Sales and Customer Service, Employee Relations, Coaching & Mentoring, Talent Acquisition/Management, Professional Development, Federal and State Regulations, Legal & Regulatory Compliance, HR Policy Development: Handbooks, Policies/Procedures, Benefit Development & Administration, Human Performance Technology
Timeline
Part-Time Test Proctor
University of Denver
08.2022 - 09.2024
Part-Time Sales Associate
MACY’S Cherry Creek
10.2017 - 08.2022
Assessment Coordinator/Assessment Administrator
WESTAT/NATIONAL ASSESSMENT OF EDUCATIONAL PROGRESS (NAEP)
11.2016 - 03.2022
Voter Registration Judge/Supervisor
ARAPAHOE COUNTY
10.2016 - 11.2024
Employee Engagement Specialist/HR Management
American Indian College Fund
12.2012 - 08.2016
Sales and Customer Service
Saks Fifth Avenue Off5th
10.2011 - 11.2012
Master of Arts - Management and Human Relations
Webster University
Bachelor of Arts - Sociology and History
Alabama A&M University