Vivian Raymond
Sacramento,CA
Summary
Dynamic professional with a proven track record at Desert Honda, excelling in customer service excellence and time management. Demonstrated ability to enhance customer loyalty through exceptional service and efficient handling of transactions. Skilled in cash management and known for reliability, I bring a blend of empathy and integrity to every customer interaction.
Overview
11
11
years of professional experience
Work History
Automotive Service Cashier
Auto West Dodge Chrysler Jeep
03.2011 - 10.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Assist porters bring vehicles up when busy
Auto Service Advisor
Desert Honda
08.2003 - 02.2011
- Conducted thorough vehicle inspections, identifying necessary maintenance and repair work to prevent future issues.
- Prioritized daily tasks effectively, maintaining excellent time management skills under pressure to meet deadlines consistently.
- Ensured proper documentation of all repairs performed by technicians for warranty compliance purposes.
- Contact customers with updates and recommendations.
- Greet customer when picking vehicle up, explain repairs and costs in detail. Answer any questions the customer might have
Lease processor
CMC Commercial money Center
Las Vegas, NV
09.2000 - 08.2003
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Customer service excellence
- Reliability and punctuality
Timeline
Automotive Service Cashier - Auto West Dodge Chrysler Jeep
03.2011 - 10.2011
Auto Service Advisor - Desert Honda
08.2003 - 02.2011
Lease processor - CMC Commercial money Center
09.2000 - 08.2003
Rio Linda High School - High School Diploma,