Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vivian Rios

Chino,CA

Summary

Results-driven retail professional with a proven ability to deliver exceptional customer service and maintain store organization. Skilled in visual merchandising and managing inventory, committed to fostering a positive shopping experience for all customers.

Overview

2
2
years of professional experience

Work History

Retail Sales Associate

Cotton On Kids
Ontario, CA
08.2025 - Current
  • Delivered exceptional customer service, ensuring a positive shopping experience for all customers.
  • Assisted in visual merchandising, enhancing store presentation and product visibility.
  • Processed sales transactions accurately using point-of-sale systems, maintaining cash handling standards.
  • Managed inventory levels through regular stock checks and organized replenishment processes.
  • Prioritized helping customers over completing other routine tasks in store.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Customer Service Representative

The Home Depot
Ontario, CA
02.2024 - 12.2025
  • Provided excellent customer service by addressing inquiries and resolving issues efficiently.
  • Assisted customers in locating products, enhancing overall shopping experience.
  • Processed transactions accurately using point-of-sale systems to ensure smooth process.
  • Collaborated with team members to maintain store organization and problem solving.
  • Handled returns and exchanges professionally, care for customer satisfaction and loyalty.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy.
  • Managed high-stress situations effectively, maintaining professionalism under pressure.
  • Identified and resolved errors in customer accounts.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Education

Chino High
Chino, CA
05-2023

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Stocking and receiving
  • Store maintenance
  • Price tagging
  • Attention to detail
  • Organization
  • Friendly and helpful

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Retail Sales Associate

Cotton On Kids
08.2025 - Current

Customer Service Representative

The Home Depot
02.2024 - 12.2025

Chino High
Vivian Rios