Summary
Overview
Work History
Education
Skills
Timeline
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Vivian Robinson

Phoenix,Arizona

Summary

Goal-driven Field Operations Supervisor ready to apply skills and professional experience to a new role. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and passionate job seeker with strong organizational skills.

Overview

11
11
years of professional experience

Work History

Field Operations Supervisor

Aerotek
06.2022 - Current
  • Manage a team of Field Operations Associates
  • Demonstrate accountability and ownership in achieving criteria outlined within a scorecard narrative
  • Trained Field Operations Associates and other operational partners
  • Utilize diplomacy and tact to resolve issues and maintain positive relationships with others
  • Mentored employees, fostering professional growth and development while strengthening the organization''s talent pipeline
  • Analyzed operational data to identify trends and opportunities for process optimization, leading to increased efficiency across all aspects of field operations
  • Effectively manage change when required

Field Operations Associate

Aerotek
02.2022 - 06.2022
  • Took on a full scope of onboarding and customer service in field office
  • Upheld compliance standards to ensure legal hiring practices were followed
  • Provided valuable input for process improvements based on hands-on experience
  • Enhanced efficiency by streamlining processes and implementing best practices.
  • Delivered excellent service quality by maintaining high attention to detail while performing tasks assigned
  • Took ownership of processes such as Per Diem and Security Clearances

Onboarding Operations Associate

Aerotek
10.2020 - 02.2022
  • Onboarded candidates in high volume and high compliance
  • Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance
  • Trained and mentored new team members, fostering a positive work environment and promoting professional growth
  • Consistently a top performer that strived to exceed goals
  • Volunteered to help with special projects of varying degrees of complexity

Server/Bartender

Vine Tavern and Eatery
09.2016 - 10.2020
  • Oversaw opening and closing procedures
  • Oversaw and trained new employees
  • Shift manager when bartending
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
  • Resolved customer complaints promptly and professionally to maintain positive reputation

Hostess/Food Runner

Zipp's Sports Bar and Grill
11.2013 - 05.2015
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
  • Organized workflow of waitstaff
  • Answered customer questions about hours, seating, and menu information
  • Maintained a clean and welcoming environment

Education

Bachelor of Arts - Sociology And Communications

Arizona State University
Tempe, AZ
05.2020

Skills

  • Diffuses high tension situation comfortably
  • Ability to communicate goals and instructions clearly
  • Project management
  • Eager for self-development and consistent growth
  • Work productively with a diverse team and community
  • Solution-based mindset
  • Extremely organized
  • High attention to detail

Timeline

Field Operations Supervisor

Aerotek
06.2022 - Current

Field Operations Associate

Aerotek
02.2022 - 06.2022

Onboarding Operations Associate

Aerotek
10.2020 - 02.2022

Server/Bartender

Vine Tavern and Eatery
09.2016 - 10.2020

Hostess/Food Runner

Zipp's Sports Bar and Grill
11.2013 - 05.2015

Bachelor of Arts - Sociology And Communications

Arizona State University

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Vivian Robinson