Vivian Trapp
Minneapolis,MN
Summary
Experienced professional with a strong background in office management, direct care, and retail leadership. Known for exceptional organizational skills and compassionate client care. Proficient in bookkeeping, scheduling, and conflict management. Dedicated to enhancing client satisfaction and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
Trapp Brothers Inc.
Woodruff, WI
05.2024 - Current
- Led team meetings to align on business priorities and results.
- Managed schedules and resource allocation to enhance operational efficiency.
- Responded to customer inquiries via phone and email to maintain client satisfaction.
Direct Care Professional
ACR Homes
Roseville, MN
05.2023 - 05.2024
- Prepared nutritious meals, and assisted clients with eating.
- Encouraged client participation in activities for mental and physical wellness.
- Collaborated with healthcare professionals to deliver comprehensive patient care.
Server
Minocqua Country Club
Minocqua, WI
05.2022 - 08.2022
- Delivered excellent customer service in a high-volume environment.
- Processed orders and payments accurately using POS systems.
- Communicated effectively with staff to optimize the customer dining experience.
Retail Associate/Shift Manager
Packerland-Plus
Minocqua, WI
06.2017 - 08.2021
- Mentored employees and instructed them on the management of complicated sales, complex issues, and difficult customers.
- Monitored cash drawers in multiple checkout stations to verify an adequate cash supply.
- Supervised receiving and stockroom activities to identify opportunities with inventory, and prevent shrinkage.
Education
Bachelor of Science - Genetics, Cell Biology And Development
University of Minnesota - Twin Cities
Minneapolis, MNSkills
- Client documentation
- Bookkeeping
- Scheduling coordination
- Conflict management
- Organizational skills
Certification
- Certified PCA
Timeline
Office Manager
Trapp Brothers Inc.
05.2024 - Current
Direct Care Professional
ACR Homes
05.2023 - 05.2024
Server
Minocqua Country Club
05.2022 - 08.2022
Retail Associate/Shift Manager
Packerland-Plus
06.2017 - 08.2021
Bachelor of Science - Genetics, Cell Biology And Development
University of Minnesota - Twin Cities
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