Vivian Vela
Santa Rosa,TX
Summary
Results-driven Director of Business Relations with 14 years of experience in healthcare outreach, sales, and client relationship management. Proven success building referral networks across multi-location clinics, negotiating partnerships, and coordinating care for personal injury clients. Holds a B.A. in Psychology and excels in communication, strategic planning, and team leadership to drive patient growth, retention, and revenue.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Director of Business Relations
Texas Injury Chiropractic
Harlingen, Texas
09.2025 - Current
- Managed and expanded referral partnerships for a 6-location clinic network across Texas, increasing patient intake through strategic outreach.
- Traveled regularly throughout Texas to maintain relationships with attorneys, medical providers, and community partners.
- Developed new partnerships through networking events, presentations, and targeted business development initiatives.
- Coordinated communication between clinics, legal teams, and patients to streamline case management and improve client experience.
- Collaborated with marketing team on social media partnerships, community events, and brand awareness campaigns.
- Identified growth opportunities through market research, relationship tracking, and performance analysis.
- Built referral partnerships with attorneys, medical providers, and community organizations to increase patient volume.
Director of Business Relations
Texas Care Consults
Harlingen, Texas
09.2025 - Current
- Scheduled and coordinated medical evaluations for personal injury clients.
- Worked closely with attorneys and medical providers to gather records, track reports, and meet case deadlines.
- Managed client communication, intake documentation, and case updates to ensure efficient service delivery.
- Strengthened provider relationships through outreach and professional networking to expand evaluation resources.
Director of Business Relations
The Brain Institute
Corpus Christi, Texas
09.2025 - Current
- Supported physician referral development through outreach to clinics, hospitals, and law firms.
- Coordinated patient intake and ensured smooth communication between providers and clients.
- Assisted with marketing events, presentations, and educational seminars.
- Strengthened community relationships to expand brand awareness and patient referrals.
- Maintained CRM systems and tracked referral sources for growth analysis.
Director of Business Relations
Stealth Marketing
Harlingen, Texas
09.2025 - Current
- Care coordination for personal injury attorneys working with medical providers across Texas.
- Coordinated medical care for personal injury clients by scheduling appointments, tracking treatment plans, and ensuring continuity of care.
- Served as liaison between patients, attorneys, and healthcare providers to maintain clear communication and timely case updates.
- Managed intake processes, documentation, and follow-ups while maintaining confidentiality and compliance standards.
- Built relationships with clinics, specialists, and legal teams to improve referral networks and patient outcomes.
- Resolved client concerns and ensured a positive experience through consistent support and communication.
Teacher/Coach
Santa Rosa ISD
Santa Rosa, TX
07.2023 - 05.2025
- Facilitated a positive learning environment by implementing classroom management techniques.
- Improved student engagement by implementing student-centered classroom management techniques to foster academic curiosity.
- Facilitated communication between departments to streamline project implementation.
Teacher
IDEA Public Schools
Austin, TX
09.2022 - 05.2023
- Planned and implemented integrated lessons to meet national standards.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Piloted program to address proposed state subject area competencies and standards.
- Collaborated with faculty to develop after-school tutoring program for struggling students.
Design Consultant
Legacy Bath & Kitchen
San Antonio, 78261
02.2021 - 09.2022
- Prepared original and relevant options for clients suitable to individual requirements.
- Consistently stayed under client's budget for projects.
- Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Met with over 12 customers per week to discuss design vision and individual needs.
Account Manager, Inside Sales
Texas Global Consulting
San Antonio, TX
08.2020 - 02.2021
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Inside Sales Representative
Sprint
Kyle, TX
12.2019 - 05.2020
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Used CRM software to maintain detailed contact logs and account records.
Fitness Consultant
Gold's Gym
San Marcos, TX
08.2017 - 03.2019
- Tracked progress of each client in secure filing system, diligently following confidentiality requirements.
- Provided client assessments to assess health goals.
- Conducted on-site seminars and workshops to generate interest in new club activities.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
Youth Staff Member
Santa Rosa Youth Center
Santa Rosa, Texas
05.2015 - 09.2015
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Created workshops for youth to improve communication skills, teamwork and cooperation.
- Planned and executed productive self-esteem building activities to promote personal growth and daily living skills.
Education
Bachelor of Arts - Psychology
Texas State University
San Marcos, TXSkills
- Creativity and innovation
- Detail Oriented
- CRM usage
- Referral partnership management
- Case management coordination
- Networking event facilitation
- Relationship building
- Problem solving
- Event coordination
- Influencing skills
- Proposal writing
- Brand awareness
- Relationship management
- Attention to detail
- Strategic planning
- Sales reporting
- Client relationships
- Business relationship cultivation
- Adaptive learning
- Curriculum development
- Classroom management
- Team collaboration
- Parent communication
- Goal setting
- Conflict resolution
- Strength coaching
- First aid and CPR
Accomplishments
- 2 year 7th grade volleyball coach with undefeated record
- 2 year elementary cheer coach
- Middle School track & field coach
- first year RLA teacher, excelled in past year STAAR scores
Certification
- CPR certification
- STR certificate
- ELAR 4-8 certified
Languages
Spanish
Professional
References
References available upon request.
Timeline
Director of Business Relations
Texas Injury Chiropractic
09.2025 - Current
Director of Business Relations
Texas Care Consults
09.2025 - Current
Director of Business Relations
The Brain Institute
09.2025 - Current
Director of Business Relations
Stealth Marketing
09.2025 - Current
Teacher/Coach
Santa Rosa ISD
07.2023 - 05.2025
Teacher
IDEA Public Schools
09.2022 - 05.2023
Design Consultant
Legacy Bath & Kitchen
02.2021 - 09.2022
Account Manager, Inside Sales
Texas Global Consulting
08.2020 - 02.2021
Inside Sales Representative
Sprint
12.2019 - 05.2020
Fitness Consultant
Gold's Gym
08.2017 - 03.2019
Youth Staff Member
Santa Rosa Youth Center
05.2015 - 09.2015
Bachelor of Arts - Psychology
Texas State University