Vivian Vincent
Houston
Summary
Aspiring to contribute as customer service representative or intake claims specialist, utilizing strong research, estimating, negotiation, and communication skills
Overview
29
29
years of professional experience
Work History
School Bus Driver
Goose Creek Consolidated School District
Baytown
07.2019 - 10.2025
- Transported students safely to and from school and events.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Enforced safety rules and regulations to ensure a secure environment for all passengers.
- Followed all safety protocols when transporting students with special needs or disabilities.
- Conducted routine vehicle inspections for safety compliance.
- Communicated effectively with parents and school staff to address concerns and provide updates.
- Maintained accurate records of attendance, mileage, and route data to support operational efficiency.
- Reported delays, accidents or other traffic and transportation situations to supervisor.
Independent Insurance Adjuster
Pilot Catastrophe Services
Fort Worth
08.2015 - 07.2024
- Collaborated with insurance agents to obtain essential documentation for claims processing.
- Resolved disputes between clients and insurers to ensure fair claim settlements.
- Communicated effectively with policyholders throughout the claims process.
- Prepared comprehensive reports to support claims review and facilitate informed decision-making.
- Conducted thorough inspections to assess loss and damages.
Business Customer Service Representative
Sprint
Fort Worth
09.1996 - 08.2015
- Facilitated resolution of account inquiries and service changes to enhance customer satisfaction.
- Resolved billing issues through effective communication and problem-solving.
- Collaborated with team members to enhance customer support processes.
- Managed high-volume calls while maintaining professionalism and patience.
- Educated customers on Sprint products and service plans.
- Recorded detailed customer interactions in Salesforce to improve service continuity.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Troubleshot hardware and software issues to provide technical assistance.
- Proposed product, service, and billing enhancements to management to reduce recurrence of issues.
Education
Associate of Arts - Mass Communication
Prairie View A&M University
Prairie View, TX05-1980
Skills
- Vehicle inspection
- Student safety
- Route management
- Attention to detail
- Time management
- Effective communication
- Conflict resolution
- Team collaboration
- Claims processing
Timeline
School Bus Driver
Goose Creek Consolidated School District
07.2019 - 10.2025
Independent Insurance Adjuster
Pilot Catastrophe Services
08.2015 - 07.2024
Business Customer Service Representative
Sprint
09.1996 - 08.2015
Associate of Arts - Mass Communication
Prairie View A&M University