Vivian Williams
Philadelphia,PA
Summary
Dedicated professional with 7+ years in high-volume clinical settings and specializing in substance use disorder and recovery clinics. Expert in Epic and RTE for complex scheduling and revenue cycle workflows. Proven success in securing prior authorizations and navigating HMO/PPO/Medicare with 100% data integrity. Committed to trauma-informed care, HIPAA compliance, and providing a non-judgmental experience in high-stress environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Service Associate I
Jefferson University, Sheller Bridge Clinic
2025.06 - Current
- Facilitate a compassionate and respectful check-in process for substance use disorder patients and families.
- Facilitated seamless check-in/out for in-person and virtual visits while maintaining 100% data accuracy in patient records.
- Gathered and verified worker’s compensation and auto insurance data for accident patients.
- Utilized Epic and MyChart for high-volume scheduling, clinical charting, and resolving complex work queues.
- Utilized RTE and insurance websites to verify HMO/PPO/Medicare coverage and determined patient out-of-pocket liability.
- Secured prior authorizations and referrals to prevent billing denials.
- Completed the Medicare Secondary Payer (MSPQ) questionnaire for all Medicare patients.
- Processed patient co-pay and provided counseling on billing policies and financial assistance programs.
- Liaised across departments to optimize clinical workflows and provide high-quality support in high-stress environments.
- Maintained strict HIPAA and regulatory compliance in full alignment with Jefferson Health protocols.
Patient Service Associate
Thomas Jefferson University, JFMA
2021.07 - 2025.06
- Provided a warm, professional welcome to all patients and families upon arrival.
- Facilitated seamless check-in/out for in-person and virtual visits while maintaining 100% data accuracy in patient records.
- Gathered and verified worker’s compensation and auto insurance data for accident patients.
- Utilized Epic and MyChart for high-volume scheduling, clinical charting, and resolving complex work queues.
- Utilized RTE and insurance websites to verify HMO/PPO/Medicare coverage and determined patient out-of-pocket liability.
- Secured prior authorizations and referrals to prevent billing denials.
- Completed the Medicare Secondary Payer (MSPQ) questionnaire for all Medicare patients.
- Processed patient co-pay and provided counseling on billing policies and financial assistance programs.
- Liaised across departments to optimize clinical workflows and provide high-quality support in high-stress environments.
- Maintained strict HIPAA and regulatory compliance in full alignment with Jefferson Health protocols.
Patient Service Associate
Thomas Jefferson University, Art Museum
2018.10 - 2021.07
- Provided a warm, professional welcome to all patients and families upon arrival.
- Facilitated seamless check-in/out for in-person and virtual visits while maintaining 100% data accuracy in patient records.
- Gathered and accurately verified worker’s compensation and auto insurance data for accident patients.
- Utilized Epic and MyChart for high-volume scheduling, clinical charting, and resolving complex work queues.
- Utilized RTE and insurance websites to verify HMO/PPO/Medicare coverage and determine patient out-of-pocket liability.
- Secured prior authorizations and referrals to prevent billing denials.
- Accurately complete the Medicare Secondary Payer (MSPQ) questionnaire for all Medicare patients.
- Processed patient co-pay and provide counseling on billing policies and financial assistance programs.
- Liaised across departments to optimize clinical workflows and provide high-quality support in high-stress environments.
- Maintained strict HIPAA and regulatory compliance in full alignment with Jefferson Health protocols.
Education
High School Diploma -
Lutheran Settlement House
Philadelphia, PA1996-06
Skills
- Epic
- Proficient in Microsoft Office 365
- Trauma-sensitive care approaches
- First aid CPR AED
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Flexibility in changing circumstances
- Detail-oriented
- Medical terminology
- Strong verbal and written communication
- Active listening
Certification
CPR
Timeline
Patient Service Associate I
Jefferson University, Sheller Bridge Clinic
2025.06 - Current
Patient Service Associate
Thomas Jefferson University, JFMA
2021.07 - 2025.06
Patient Service Associate
Thomas Jefferson University, Art Museum
2018.10 - 2021.07
High School Diploma -
Lutheran Settlement House