Summary
Overview
Work History
Education
Skills
Timeline
Generic

Viviana Arboleda

6600 Thomas ST
Hollywood,FL

Summary

Enthusiastic and well organized seeking an opportunity to join a dynamic organization that offers an invigorating and challenging environment, where I can apply my experiences, and contribute to the company’s growth. Major strengths include strong leadership, excellent communication skills, analytical & organizational expertise, strong team player, and results driven.

Overview

13
13
years of professional experience
1
1
year of post-secondary education
1
1
Language

Work History

Social Service Coordinator/Call Center Agent

Cano Health
Hollywood, United States
06.2018 - Current
  • Provided and help patients and our community with all government applications such as, Snap, Medicaid, Medicare Saving Program, Low income housing, Medicare and social security benefits.
  • Immigration services: Naturalization, renewal of green card and work permit.
  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • Educated patients on details of upcoming appointments to avoid delays in providing service.
  • For confidentiality purposes, verified and updated patient account information following contact.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

MOI/Dispatcher

Allstate
Coconut Creek, FL
02.2016 - 06.2018
  • Reviewed Gant and ensure all assignments have been acknowledged and adjuster are traveling to the first inspection
  • Verify vehicles insurance
  • Assigned work from the un-resourced tray to adjusters
  • Verified vehicle location for inspection
  • Managed and responded to inquiries call from customers and adjuster
  • Set up Copart Towing assignments

Collision Center Advisor/Front Desk Receptionist

Lexus of Pembroke Pines
Pembroke Pines, FL
06.2009 - 02.2016
  • Operate telephone switchboard to answer, screen or forward calls. Providing information, taking messages or scheduling appointments.
  • Dispatched tow trucks for vehicle pick up
  • Communicated and partnered with Technicians and Parts Associates to ensure timely completion of work
  • Determine the vehicle needs based on on customer information and vehicle walk-around.
  • Follow up with customers on the status of their vehicle and delivery experience.

Education

Medical Assistant Technician -

Florida Career College
03.2017 - 02.2018

High School Diploma -

Feinstein High School
Providence, RI
05.2005 - 05.2005

Skills

Highly Dependable

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Timeline

Social Service Coordinator/Call Center Agent

Cano Health
06.2018 - Current

Medical Assistant Technician -

Florida Career College
03.2017 - 02.2018

MOI/Dispatcher

Allstate
02.2016 - 06.2018

Collision Center Advisor/Front Desk Receptionist

Lexus of Pembroke Pines
06.2009 - 02.2016

High School Diploma -

Feinstein High School
05.2005 - 05.2005

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Viviana Arboleda6600 Thomas ST