Viviana Contreras
Chicago
Summary
Experienced Property Administrator specializing in customer service and compliance. Adept at managing lease administration and conducting property inspections to ensure high tenant satisfaction and retention.
Overview
21
21
years of professional experience
Work History
Property Administrator
Minjarez Property Management. LLC
Los Angeles, CA
01.2005 - Current
- Managed tenant relations, addressing inquiries and resolving issues to ensure satisfaction.
- Coordinated maintenance requests and liaised with vendors to expedite service delivery.
- Conducted regular property inspections, identifying areas for improvement to maintain high-quality.
- Oversaw budget development and expense tracking for multiple properties, ensuring profitability targets were met or exceeded.
- Reviewed legal documents, such as leases, prior to execution to ensure compliance with local, state, and federal regulations.
- Coordinated move-ins and move-outs to ensure smooth transitions for both new and departing tenants.
- Provided regular financial reporting to property owners, keeping them informed of revenue trends and expenses.
- Implemented rent collection procedures, minimizing delinquencies and improving cash flow.
- Updated property listings regularly across various platforms, ensuring accurate information was readily available to prospective tenants searching online.
- Conducted thorough background checks on potential tenants to maintain a safe living environment for all residents.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinated appointments to show marketed properties.
Education
Bachelor of Arts - Social Work
St. Augustine College
Chicago, IL12-2026
Skills
- Property management
- Tenant relations
- Property inspections
- Accounts receivable
- Fair housing regulations
- Customer service-focused
- Tenant and eviction laws
- Preparing property agreements
- Marketing and advertising
- Building maintenance coordination
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Clear communication
- Active listening
- Decision-making
- Interpersonal skills
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Property Administrator
Minjarez Property Management. LLC
01.2005 - Current
Bachelor of Arts - Social Work
St. Augustine College