VIVIANA CRUZ
Stockton,CA
Summary
Personable and organized individual with keen eye for detail and positive, upbeat attitude. Possesses strong communication skills and solid understanding of office software, including proficiency in Microsoft Office Suite. Capable of enhancing team efficiency through effective coordination and administrative support.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Center For Developmental Services of California
Lodi, CA
08.2025 - Current
- Coordinated administrative support functions to enhance service delivery for individuals with developmental and intellectual disabilities in the SLS program.
- Oversaw daily office operations, including management of phone and email correspondence, scheduling, and document preparation.
- Maintained confidential client and employee records in compliance with HIPAA and state regulations
- Recorded, tracked, and documented client medications; created and compiled detailed monthly medication logs for each individual
- Processed intake paperwork and organized client case files and service documentation
- Achieved improved service coordination through effective communication with service coordinators, direct care staff, families, and community partners. Enhanced collaboration resulted in streamlined processes and better support for clients. Strengthened relationships with community partners to optimize service delivery.
- Supported onboarding initiatives to enhance new hire integration and maintained comprehensive employee personnel records.
Insurance Broker
Fiesta Auto Insurance
Stockton, CA
08.2024 - 07.2025
- Assisted clients in selecting appropriate auto insurance coverage by assessing individual needs and comparing policy options from multiple carriers
- Explained policy terms, coverage options, and legal requirements to ensure client understanding and compliance
- Generated quotes, processed applications, and facilitated policy issuance, renewals, and cancellations
- Built and maintained strong client relationships through prompt, professional communication and ongoing policy support
- Stayed current on industry regulations, underwriting guidelines, and product offerings to provide accurate and compliant advice
- Met or exceeded sales targets and contributed to team goals through strategic prospecting and client retention efforts
- Negotiated insurance policies to meet client needs and maximize coverage options.
- Assessed clients' risk factors to recommend suitable insurance products.
Customer Service Representative
Delta Blue Grass
Stockton, CA
07.2024 - 11.2024
- Delivered high-quality service by responding to customer inquiries via phone, email, and chat in a timely and courteous manner
- Resolved product or service issues by clarifying customer concerns, determining the cause, and selecting the best solution
- Maintained detailed records of customer interactions, transactions, comments, and complaints using CRM software
- Collaborated with internal departments to address and resolve escalated issues
- Met performance metrics, including customer satisfaction, response time, and resolution rate
- Contributed to a positive team environment by actively participating in training sessions and team meetings
Server
Unidine
Lodi, CA
01.2023 - 06.2024
- Provide attentive and responsive service, following up to ensure guest satisfaction and address additional needs
- Accommodate special requests and document guest preferences to enhance future service
- Address complaints or issues promptly, escalating to supervisor when necessary to ensure resolution
- Collaborate with cross-functional teams during special events and functions to ensure seamless service
- Perform additional tasks and responsibilities as assigned to support team operations
Education
BS Degree - Business Administration
California State University Stanislaus
Turlock, CA05-2024
Skills
- Microsoft (Word/Excel/PowerPoint)
- Graphic Design (Canva &Pics Art)
- Bilingual (English/Spanish)
- Problem-Solving
- Collaboration
- Critical Thinking
- Office administration
- Computer skills
- Data entry
Timeline
Administrative Assistant
Center For Developmental Services of California
08.2025 - Current
Insurance Broker
Fiesta Auto Insurance
08.2024 - 07.2025
Customer Service Representative
Delta Blue Grass
07.2024 - 11.2024
Server
Unidine
01.2023 - 06.2024
BS Degree - Business Administration
California State University Stanislaus