Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Viviana Cruz

Stockton,CA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Delta Bluegrass
Stockton, CA
08.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Server

Unidine
Lodi, CA
02.2023 - 08.2024
  • Follow up periodically to assist with any additional needs or requests.
  • Promptly address complaints or issues; relay relevant information or complaints directly to the supervisor.
  • Work with staff of other departments to perform job duties during special events and functions
  • Assisted in training new servers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Volunteer

Stockton Emergency Food Bank
Stockton, CA
08.2022 - 11.2022
  • Followed instructions and adhered to company policies.
  • Assisted in the preparation, set up, and distribution of meal boxes for the public.
  • Administered, analyzed, and supported various organizational functions.
  • Shadowed business administrator.
  • Provided assistance to staff in the daily operations of the organization.

Education

BS Degree - Business Administration, Marketing

California State University Stanislaus
05.2024

Skills

  • Microsoft (Word/Excel/PowerPoint)
  • Problem Solving
  • Collaboration
  • Graphic Design (Canva & Pics Art)
  • Decision Making
  • Critical Thinking
  • Computer Proficiency
  • Customer Service

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Accomplishments

  • voted by customers of Ovations as Culture Champion for excellent customer service!

Timeline

Customer Service Representative

Delta Bluegrass
08.2024 - Current

Server

Unidine
02.2023 - 08.2024

Volunteer

Stockton Emergency Food Bank
08.2022 - 11.2022

BS Degree - Business Administration, Marketing

California State University Stanislaus

Similar Profiles

CREATE PROFILE
Viviana Cruz