Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Websites
References
Timeline
Generic

Viviana Dejesus

New York,NY

Summary

Reliable and motivated healthcare administrator with experience in front desk operations, medical records, and referrals. Skilled multitasker who thrives under pressure and excels at managing multiple systems and patient needs simultaneously. Passionate about improving the quality of care through strong teamwork, leadership, and patient-centered service. Committed to supporting healthcare operations with professionalism, empathy, and attention to detail.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Gender Affirmation Program Intern

VNS Health
New York, NY
01.2025 - 05.2025
  • Develop and distribute newsletters, flyers, and presentations to clinicians and social workers, promoting patient-centered care and inclusive practices for transgender individuals.
  • Conduct research and create educational materials on inclusive language, cultural competency, gender identity, and affirming care practices.
  • Collaborate with program leadership to support initiatives that enhance understanding of transgender health and reduce bias in healthcare settings.

Medical Records & Referral Coordinator (Expanded Role)

Forest Hills Dermatology Group
New York, NY
09.2024 - 02.2025
  • Approved and submitted referrals through insurance portals and paper forms, coordinating follow-up with patients and providers.
  • Processed incoming and outgoing medical records with accuracy, ensuring compliance with HIPAA and organizational protocols.
  • Managed web-based patient messaging platform to coordinate appointments, relay provider updates, and troubleshoot concerns.
  • Contacted patients to resolve insurance-related issues, collaborating with billing staff to support claim completion.

Front Desk Receptionist

Forest Hills Dermatology Group
New York, NY
02.2023 - 02.2025
  • Managed front desk operations, including patient check-in/out, appointment scheduling, and handling high-volume calls with professionalism and efficiency.
  • Provided administrative support to dermatology providers and staff, ensuring HIPAA compliance and smooth clinic workflow.
  • Maintained patient records and assisted with general office workflow.

Education

Bachelor of Science - Health Services Administration

Lehman College
Bronx, NY
05.2025

Skills

  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • HIPAA compliance
  • Bilingual
  • Cultural competency
  • Records administration
  • Administrative support
  • Team collaboration
  • Multitasking and organization

Certification

  • HIPAA Specialist Certification, HIPAA Exams, Inc. (Accredited IACET Provider), 03/25, 03/26
  • Phlebotomy II Advanced Clinical, Lehman College/CUNY, 07/23, 08/23
  • Phlebotomy I, Lehman College/CUNY, 06/23, 07/23
  • CPR: Basic Life Support (BLS) With AED for Health Care Providers, Lehman College/CUNY, 06/23

Accomplishments

Deans List 2021-2025

Outstanding Student Award- HSA. Departmental Honors

Languages

Spanish
Professional

References

References available upon request.

Timeline

Gender Affirmation Program Intern

VNS Health
01.2025 - 05.2025

Medical Records & Referral Coordinator (Expanded Role)

Forest Hills Dermatology Group
09.2024 - 02.2025

Front Desk Receptionist

Forest Hills Dermatology Group
02.2023 - 02.2025

Bachelor of Science - Health Services Administration

Lehman College

Similar Profiles

CREATE PROFILE