Nelly Felix
Dallas
Summary
Compassionate and skilled phlebotomist with a diverse background in education, and office management, seeking to leverage my interpersonal skills, attention to detail, office management and bilingual abilities to provide high-quality patient care in a clinic setting. Eager to contribute to a dynamic healthcare team and enhance patient experiences through effective communication and proficient.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Permanent Substitute Teacher
St.Philip & St. Augustine
Dallas
12.2022 - 01.2024
- Teach classes in area of specialization
- Develop organizational policies or programs
- Assist students with special educational needs
- Attend training sessions or professional meetings to develop or maintain professional knowledge
- Explain regulations, policies, or procedures
Front Desk
Nellys Barber Shop
Dallas
05.2020 - 11.2022
- Schedule appointments
- Answer telephones to direct calls or provide information
- Greet customers, patrons, or visitors
- Discuss goods or services information with customers or patrons
- Exceeded customer satisfaction by finding creative solutions to problems.
- Achieved cost-savings by developing functional solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Counted currency for each transaction to ensure accuracy of amounts received or disbursed.
- Verified and recorded cash totals from daily receipts.
- Answered phone calls to assist customers with questions and orders.
Education
Associates of Science -
Dallas County Community College - Eastfield
Dallas, TX12-2026
Phlebotomy -
Texas School of Phlebotomy
irving, TX12.2024
Skills
- Customer service
- Team collaboration
- Critical thinking
Appointment scheduling
- Verbal and written communication
- Technical support
- Front office management
- Office supplies management
- Attention to detail
- Time management
- Documentation and reporting
- Call handling
- Strong problem solver
- Professionalism and etiquette
- File organization
- Positive attitude
- Office equipment maintenance
- Organizational skills
- Cash register operation
- Cash counting
- Financial customer support
Certification
Basic Life Support CPR AED, AHA, 05/24
Languages
- Spanish
- English
Timeline
Permanent Substitute Teacher
St.Philip & St. Augustine
12.2022 - 01.2024
Front Desk
Nellys Barber Shop
05.2020 - 11.2022
Associates of Science -
Dallas County Community College - Eastfield
Phlebotomy -
Texas School of Phlebotomy