- Baking
- Crafting and DIY Projects
- Cooking
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail.
- Animal Care
- Learning new cooking techniques and expanding my culinary skills.
- Bread Making
- Food Photography
- Digital Art and Animation
- Cake Decorating
- Personal Development and Self-Improvement
Hi, I’m
Viviana Hissner
Eagle River,AK
Summary
Accomplished Medical Laboratory Technician with a proven track record at the United States Air Force, USAF, showcasing expertise in quality testing and exceptional problem-solving abilities. Leveraged skills in hematology analysis and laboratory safety protocols to enhance diagnostic accuracy and efficiency. Demonstrated leadership by mentoring junior technicians, contributing to an increase in lab productivity.
Holds significant expertise in diagnostic testing and quality control. Proven ability to collaborate effectively with medical teams, ensuring accurate and timely results. Adaptable and reliable, known for strong analytical skills and thorough knowledge of laboratory protocols and safety standards. Highly focused on achieving optimal patient outcomes through precise data interpretation and problem-solving.
Overview
7
years of professional experience
1
Certification
Work History
United States Air Force, USAF
Medical Laboratory Technician
01.2021 - 05.2025
Job overview
- Ensured quality control by performing routine maintenance on lab equipment and calibrating instruments as needed.
- Documented and verified patient information using a laboratory information system.
- Utilized expertise in microbiology, chemistry, and hematology to help with the diagnosis of medical issues.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards including safety
- Followed safety protocols to maintain a safe and secure laboratory environment.
- Enhanced patient care through accurate and timely diagnostic testing for various medical conditions.
- Utilized various medical laboratory equipment to conduct tests and analyses.
- Mentored junior technicians on best practices for conducting various types of lab tests while emphasizing accuracy.
- Prepared reagents and solutions, making them readily available during testing for convenience.
- Improved laboratory efficiency by streamlining sample processing and reducing turnaround times.
- Increased overall lab productivity by optimizing work schedules, prioritizing tasks, and minimizing downtime.
- Collaborated with physicians to provide critical input on clinical decisions, based on test results.
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Ensured patient confidentiality by adhering to strict privacy guidelines when handling sensitive medical information.
- Performed comprehensive analysis of patient samples and generated detailed reports to inform medical staff of results.
- Reduced error rates in testing procedures through careful attention to detail and adherence to established protocols.
- Provided excellent customer service to patients by answering questions about lab tests clearly while maintaining empathy for their concerns.
- Documented and reported equipment malfunctions to the supervisor for fast resolution and maintenance.
- Implemented cost-saving measures by monitoring inventory levels, reducing waste, and negotiating better supplier contracts.
- Troubleshoot complex technical issues with laboratory equipment, ensuring minimal disruption to daily operations.
- Promoted a culture of continuous improvement by regularly reviewing and updating laboratory policies, procedures, and protocols.
- Identified and traced quality control issues impacting laboratory results.
- Summarized test results and activities for management via verbal updates or written reports.
- Removed samples of materials following good practices to achieve accurate test results.
- Consulted with outside professionals and specialists about tests and testing results.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Starbucks
Barista
01.2019 - 10.2020
Job overview
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
- Controlled line and crowd with quick, efficient service.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Packaged bagels, muffins and other food items for customer purchase.
Nuggetmarket
Bakery Clerk
01.2018 - 01.2019
Job overview
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Used utensils and equipment to portion, wrap and display bakery items.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Communicated effectively with store management regarding bakery operations, addressing potential issues proactively before they escalated into larger problems.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Wrapped, boxed and weighed bakery department products.
Education
Arizona State UniversityTempe, AZ
Bachelor of Science from Counseling And Applied Psychology
01-2027
University Overview
- 3.42 GPA
Community College of The Air ForceMontgomery, AL
Associate of Science from Medical Laboratory Science
05-2025
Skills
- Specimen collection
- Quality testing
- Phlebotomy techniques
- Quality control procedures
- Laboratory safety protocols
- Blood bank operations
- Hematology analysis
- Chemistry testing
- Coagulation studies
- Urinalysis testing
- Instrument maintenance
- Patient records documentation
- HIPAA compliance
Certification
- Basic Life Support Certification (BLS)
- Medical Laboratory Technician, MLT (ASCP) - American Society for Clinical Pathology. (Expected to test and obtain by May 2025)
Interests
Timeline
Medical Laboratory Technician
United States Air Force, USAF
01.2021 - 05.2025
Barista
Starbucks
01.2019 - 10.2020
Bakery Clerk
Nuggetmarket
01.2018 - 01.2019
Arizona State University
Bachelor of Science from Counseling And Applied Psychology
Community College of The Air Force
Associate of Science from Medical Laboratory Science
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