Viviana Ledesma
Orlando
Summary
Motivated business administration (finance) graduate with hands-on experience in customer service, cash handling, and sales. Known for strong communication, accuracy, and the ability to build trust with clients. Seeking to contribute to JPMorgan Chase as an Associate Banker by delivering excellent service and supporting customer financial needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Mosonori
Orlando
03.2026 - Current
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Server
Mito Sushi
Orlando
07.2021 - 02.2026
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Cashier
Little Greek
Orlando
05.2020 - 05.2021
- Managed inventory of the cash drawer and balanced at the end of shifts.
- Operated cash register or POS system to receive payment by cash, check, and credit card.
- Issued receipts, refunds, credits or change due to customers.
Education
Associate of Science - Business Administration
Valencia Community College
Orlando05-2026
Skills
- Attention to Detail
- Client Relationship Building
- Cash Handling & Transaction Accuracy
- Cross Selling & Needs-Based Recommendations
- Problem Resolution & Customer Support
- Time Management in Fast-Paced Environments
Languages
Spanish
Professional
Certification
- Business Specialist Certification
- Business Operations Certification
- Business Management Certification
Timeline
Server
Mosonori
03.2026 - Current
Server
Mito Sushi
07.2021 - 02.2026
Cashier
Little Greek
05.2020 - 05.2021
Associate of Science - Business Administration
Valencia Community College