Viviana Leyva
Garland,TX
Summary
Diligent Scheduling Coordinator with background in coordinating schedules and ensuring smooth operations. Successfully streamlined scheduling processes, enhancing overall efficiency and productivity.
Overview
7
7
years of professional experience
Work History
Scheduling Coordinator Transplant
Baylor Scott & White – Liver Consultants of Texas
Dallas, Texas
01.2022 - Current
- Promoted to this position
- Coordinate procedure scheduling for multiple physician practice focusing on workflow, patient care and experience.
- Import/Export medical records requests via EPIC.
- Verify insurance and update benefits in obtained from RTE to calculate patient costs.
- Send orders to outside facilities & obtain prior authorizations from insurance for Imaging testing
- Fax referrals with medical records to medical offices for continuation of care.
- Schedule interpreting services for patients upcoming appointments.
- Route housing requests to Twice Blessed House for transplant patients scheduled appointments.
- Update and manage outlook calendars for multiple physicians.
- Open/review & distribute incoming mail for the clinic.
- Submit physician expense reports for reimbursement
Insurance Verification Specialist I
Baylor Scott & White – Liver Consultants of Texas
Dallas, TX
02.2021 - 01.2022
- Promoted to this position
- Confirmed patient insurance details, eligibility, and benefits before care to ensure coverage.
- Obtained pre-authorizations /referrals from insurance for specialty
- Coordinated patient appointments with providers.
- Reviewed medical records to triage appropriately to ensure efficient patient care.
- Input patient demographics and medical records into databases.
- Created new patient accounts for referrals in EPIC.
- Scheduled new patients in Dallas as well as satellite clinics.
Physician Office Representative I
Baylor Scott & White – Liver Consultants of Texas
Dallas, TX
11.2019 - 02.2021
- Answered calls via call center and provided a positive patient experience and administrative support to ensure smooth clinic operations.
- Scheduled, confirmed, and managed appointments, optimizing provider time.
- Communicated with providers and staff while relaying information.
- Verified and updated insurance as well as patient chart information.
- Maintained patient confidentiality and adhered to HIPAA regulations.
Education
Associate of Science -
Eastfield College
Mesquite, TX2025
High School Diploma -
South Garland High School
Garland, TX2019
Skills
- Bilingual
- Strong work ethic
- Schedule management
- Medical terminology/procedures
- Customer service and support
- EPIC, Microsoft Outlook, Excel, Teams
- Concur & Onbase
Languages
English
Spanish
Timeline
Scheduling Coordinator Transplant
Baylor Scott & White – Liver Consultants of Texas
01.2022 - Current
Insurance Verification Specialist I
Baylor Scott & White – Liver Consultants of Texas
02.2021 - 01.2022
Physician Office Representative I
Baylor Scott & White – Liver Consultants of Texas
11.2019 - 02.2021
Associate of Science -
Eastfield College
High School Diploma -
South Garland High School