Asia A Mohamed
St.Louis Park,MN
Summary
Detail-oriented healthcare professional with three years of experience in patient scheduling and registration using Athena and Epic. Proficient in pre-registering and scheduling patient appointments, insurance verification, and high-volume call management. Committed to enhancing patient experience through effective communication and operational support in a radiology-focused environment.
Overview
10
10
years of professional experience
Work History
Scheduling Coordinator
Lifespark
St.Louis Park, MN
11.2024 - Current
- Coordinated scheduling, cancellations, and rescheduling of patient appointments across multiple departments, ensuring continuity of care.
- Updated patient demographics, verified insurance coverage, and communicated with insurance companies to resolve billing-related inquiries.
- Handled 20+ inbound and outbound patient calls daily, facilitating efficient communication in a fast-paced healthcare environment.
- Utilized Epic, Athena, and Salesforce simultaneously to schedule appointments, document interactions, and verify patient information in real time.
- Provided exceptional customer service to patients, providers, and internal teams in a high-volume call center setting.
- Supported operations during staffing shortages by working extended hours to retain patients and minimize service disruptions.
Customer Service Representative
Advance Financial
Nashville, TN
01.2021 - 02.2024
- Resolved customer inquiries by phone in under 5 minutes on average, maintaining high service standards.
- Processed 100+ customer applications monthly with 98% accuracy, supporting reliable data entry and documentation.
- Created and entered 150+ new customer records monthly, ensuring completeness and accuracy of information.
- Collaborated with team members to exceed performance goals by 25%, enhancing overall team productivity.
Speech-Language Pathology Assistant Intern
Aphasia Institute
Toronto, Ontario
01.2016 - 01.2018
- Conducted group therapy sessions to enhance social interaction and communication skills among participants.
- Managed multiple tasks simultaneously while maintaining attention to detail and performing clerical duties such as scheduling appointments.
- Incorporated play activities into therapy sessions to engage and motivate children with attention challenges.
Education
Bachelor of Science - Speech and Hearing Science
Arizona State University
Tempe, AZ03-2026
High School Diploma -
All Girls High School
Toronto, ON01-2014
Skills
- Patient scheduling
- High-volume call handling
- Athena
- Documentation accuracy
- Data entry
- Call screening
- Microsoft Word
- Insurance verification
- Epic
- Customer service
- Medical terminology
- Bilingual
- Microsoft Excel
- Microsoft PowerPoint
Timeline
Scheduling Coordinator
Lifespark
11.2024 - Current
Customer Service Representative
Advance Financial
01.2021 - 02.2024
Speech-Language Pathology Assistant Intern
Aphasia Institute
01.2016 - 01.2018
Bachelor of Science - Speech and Hearing Science
Arizona State University
High School Diploma -
All Girls High School