Viviana Lopez
Fort Lauderdale,FL
Summary
2-40 Resident Health Licensed Agent, Certified CMS Agent/Broker, and AHIP Certified. Senior quality assurance manager & supervisor with 20 years of administrative support, logistics, and merchandise quality assurance experience.
Overview
22
22
years of professional experience
Work History
Heath Insurance Compliance Auditor
Enhance Health
03.2022 - Current
- Verify members’ data on health insurance applications
- Conduct analytical routine audits of ACA sales calls in English & Spanish to check for accuracy and detect compliance issues
- Conduct analytical routine audits of Medicare sales calls in English & Spanish to check for accuracy and detect compliance issues
- Track call center performance against workflows and quality standards
- Identify, provide feedback, and support for compliance improvements and consumer satisfaction
Virtual Administrative Assistant
Embrace JMC Balance
11.2021 - Current
- Schedule initial mental health consultations, individual and family sessions
- Coordinate and schedule meetings and local conferences and events to optimize the director's schedule
- Manage phone and email correspondence
- Create and maintain databases to track and record client data and service satisfaction
- Help manage EHR system, enter data and complete other clerical tasks
Quality Assurance Manager
El Dorado Furniture, Corporate Offices
08.2007 - 10.2021
- Identified manufactured defects from 500 vendors and suggested possible solutions to purchasing department and factories
- Negotiated credit percentage agreements with merchandise company representatives
- Completed quality assessment, merchandise measurements, and activity monthly reports for the board of directors
- Trained new sales associates, department supervisors, and store managers on merchandise quality assurance
- Instructed Shipping, Pick-up, Parts, Merchandising, and Delivery departments about recent industry advancements
- Led and Motivated team of five employees to improve daily performance
Quality Assurance Supervisor
El Dorado Furniture, Corporate Offices
06.2002 - 08.2007
- Inspected and approved 200-300 merchandise items on a monthly basis
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions
- Assisted Digital Media team by taking the role of studio photographer and shot 400-500 high quality images weekly for marketing on website, brochures, and ticket price
- Selected and set up merchandise, lighting, and backdrops
- Cleaned and maintained equipment, props, and photo shoot area daily
Education
Associate of Arts - Business Administration A.S.
Miami Dade College
Miami, FL05.2014
Skills
- Quality Assurance & Auditing
- Customer Service & Data Analysis
- Merchandise Engineering Safety Compliance
- Email Support & Report Writing
- Problem-Solving
- Computer Software (Microsoft Office, ADP, GERS, Dispatcher DSL )
- Salesforce
- Google Docs and Drive
- Formsite
- TLD dialer
- Video Conferencing: (Google Meet Zoom, GoToMeeting, & Webex)
Continuing Education
- 2-40 Resident Health Agent License
- CMS Health Insurance Marketplace Agent/Broker Certificate, August 2022
- 2023 AHIP Medicare, Fraud, Waste, & Abuse training Certificate, July 2022
- Business Marketing Writing, Broward College, July 2021
- Social Media Marketing, Broward College, June 2021
- Dealing with Difficult People, Fred Pryor Seminars, El Dorado University, April 2013
RECOGNITIONS & AWARD
- Best Leader of the Year, El Dorado, 2017
- Outstanding Teamwork, Certificate of Recognition, 2011
- Research & Development Matrix Comfort Mattress, Certificate of Recognition, 2009
- Best Supervisor - Quality Acceptance Department at El Dorado Furniture, 2007
- Outstanding Employee – Claims and Parts Department, El Dorado Furniture, 2004
Languages
English and Spanish
Timeline
Heath Insurance Compliance Auditor
Enhance Health
03.2022 - Current
Virtual Administrative Assistant
Embrace JMC Balance
11.2021 - Current
Quality Assurance Manager
El Dorado Furniture, Corporate Offices
08.2007 - 10.2021
Quality Assurance Supervisor
El Dorado Furniture, Corporate Offices
06.2002 - 08.2007
Associate of Arts - Business Administration A.S.
Miami Dade College
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