Nicolas Centonze
Port Orange,USA
Summary
Detail-oriented professional with experience in insurance support, auditing, and customer service within financial and call center environments. Licensed in Property & Casualty insurance with a strong background in handling customer inquiries, evaluating performance, and managing sensitive financial information. Proven ability to work in fast-paced environments with accuracy and professionalism.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Auditor
Proctor Financial, Inc.
Daytona Beach, FL
09.2022 - 02.2026
- Managing and Grading Customer Service Representative performance for Call Center Operations. Servicing mortgage accounts with insurance related inquiries and concerns. Contacting carriers and agents for requested documentation and assisting with questions from customer's in relation to their insurance policy's importance to their mortgage company
Night Selector
US Foods
Port Orange, FL
07.2022 - 09.2022
- Selecting Orders in a busy warehouse environment using powered equipment.
Sales Representative
Altman Specialty Plants, LLC.
Port Orange, FL
02.2021 - 07.2022
- Servicing multiples stores fulfilling needs on a customer by customer basis. Experience managing inventory and shipments using company’s proprietary ERP system and coordinating large shipments with drivers.
Cap 2 Associate
Walmart
Boerne, TX
11.2020 - 02.2021
- Unloading trucks, stocking shelves, fulfilling online grocery orders.
- Also assisted with maintenance of automated inventory delivery system and line for Cap Team operations as needed as well as assisted with technical issues with any POS system as needed.
Sales Service Representative
Nabisco
Port Orange, FL
09.2018 - 10.2020
- Working in the back room and sales floor of multiple grocery stores fulfilling customers needs and merchandising product. Also in charge of managing inventory needs with proprietary ERP software and coordinating deliveries of bulk freight with drivers.
Stock Clerk
Publix
DeLand, FL
01.2018 - 09.2018
- Worked on sales floor stocking shelves, filling sale items and interacting with customers
Vendor
Centonze Delivery Inc
Port Orange, FL
07.2017 - 01.2018
- Worked on sales floor stocking shelves, filling sale items and interacting with customers. Experience unloading freight on a weekly basis and managing inventory with ERP software.
Kitchen Staff
Rudys Country Store and BBQ
San Antonio, TX
01.2017 - 05.2017
- Working in a leadership role slicing meats and moving the line.
CitiGold Customer Service
Citibank
San Antonio, TX
08.2016 - 10.2016
- Provided premium customer service to Citibank clients with over 200k in assets with the bank. Was responsible for handling problems with sensitive financial information on a daily basis.
Sales Associate-Electronics
Walmart
01.2016 - 08.2016
- Responsible for Sales in Electronics section of store and providing customer service and assistance to anyone who needed it
- Assisted with store opening including maintenance and installation of POS systems, store mainframe, compliance software for RX and guns/ammunition sales.
Customer Service Associate
Walgreens
10.2015 - 01.2016
Sales Associate-Electronics
Walmart
07.2015 - 10.2015
Education
High school diploma -
Calallen High School
Corpus Christi, TX05-2015
Skills
- Insurance & Mortgage Servicing
- Customer Service & Client Relations
- Call Center Operations
- Quality Assurance & Auditing
- Data Entry & Documentation
- Regulatory Compliance
- Microsoft Office (Word, Excel, Outlook)
- CRM & ERP Systems
- Problem Solving & Communication
- Attention to Detail
- Management and Training Experience
Certification
- 2-40
- February 2026 to February 2027
- Property and Casualty
- Property & Casualty License
- Driver's License
Additional Information
Authorized to work in the US for any employer
Languages
English
Timeline
Auditor
Proctor Financial, Inc.
09.2022 - 02.2026
Night Selector
US Foods
07.2022 - 09.2022
Sales Representative
Altman Specialty Plants, LLC.
02.2021 - 07.2022
Cap 2 Associate
Walmart
11.2020 - 02.2021
Sales Service Representative
Nabisco
09.2018 - 10.2020
Stock Clerk
Publix
01.2018 - 09.2018
Vendor
Centonze Delivery Inc
07.2017 - 01.2018
Kitchen Staff
Rudys Country Store and BBQ
01.2017 - 05.2017
CitiGold Customer Service
Citibank
08.2016 - 10.2016
Sales Associate-Electronics
Walmart
01.2016 - 08.2016
Customer Service Associate
Walgreens
10.2015 - 01.2016
Sales Associate-Electronics
Walmart
07.2015 - 10.2015
High school diploma -
Calallen High School