Viviana LOPEZ
Chicago,IL
Summary
Multilingual individual with team-oriented nature and expertise to handle diverse tasks, including checking shipments and processing customer payments. Positive and upbeat communicator dedicated to customer satisfaction. Proficient in keeping stock current, organized and properly identified to promote sales.
Overview
9
9
years of professional experience
Work History
Operations Manager
UGG
Chicago, IL
11.2015 - 11.2021
- Oversaw daily cycle counts and weekly/yearly audits with 100% accuracy
- Strengthened inventory processes to balance supply needs with budget and space limitations
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products
- Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules, administering payroll and managing opening and closing procedures
- Coordinated with District Manager in different operational issues and promotional activities.
Stock Coordinator
Tommy Bahama
Chicago, IL
12.2015 - 03.2020
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management
- Managed merchandising standards and maintained consistency across distribution channels
- Maximized coverage by carefully allocating resources, setting schedules and delegating assignments
- Completed scheduled audits with efficient and accurate approach
Visual Merchandiser
Forever 21
05.2013 - 11.2018
- Monitored and replenished display inventory and restructured according to available stock
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions
- Prepared interesting and innovative visual displays to grab customer interest and promote sales
- Updated pricing and signage to complete product displays and educate customers.
Stock Associate
Henri Bendel
01.2017 - 09.2017
- Managed inventory storage in clean and organized fashion
- Blocked and faced products on displays and shelves in accordance with company policy
- Demonstrated strong communication skills and understanding of packing slip processing requirements
- Managed timely and effective replacement of damaged or missing products
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Education
Associate In Arts - Psychology
Morton College
Cicero, ILGED -
City Colleges of Chicago-Richard J Daley College
Chicago, IL04.2014
Skills
- Marketing Knowledge
- Employee scheduling
- FedEx & UPS
- Team management
- Type 45 WPM
- RFID Tracking
- Project organization
- Recruiting and Interviewing
- Strategic Planning
- Sales growth
Timeline
Stock Associate
Henri Bendel
01.2017 - 09.2017
Stock Coordinator
Tommy Bahama
12.2015 - 03.2020
Operations Manager
UGG
11.2015 - 11.2021
Visual Merchandiser
Forever 21
05.2013 - 11.2018
Associate In Arts - Psychology
Morton College
GED -
City Colleges of Chicago-Richard J Daley College