Viviana Maduena
Buckeye,AZ
Summary
Highly disciplined and reliable with experience in managing security operations and enforcing regulations within correctional facilities. Skilled in crisis intervention, conflict resolution, and team leadership, contributing to a safer environment for staff and inmates. Demonstrated ability to adapt to changing situations and develop strategies that positively impact operational efficiency.
Overview
1
1
Language
7
7
years of professional experience
Work History
Correctional Officer
Arizona Department of Corrections - Lewis Complex
Buckeye, AZ
03.2024 - Current
- Monitored inmate behavior to maintain safety and security within facility.
- Enforced facility rules and regulations, promoting discipline among inmates.
- Responded to emergencies following established protocols to mitigate risks.
- Employed de-escalation techniques, verbal commands, and restraints when addressing unruly inmates.
- Conducted inspections of living areas and common spaces to ensure compliance.
- Collaborated with team members to enhance communication and operational efficiency.
- Issued clothing, tools, and authorized items to inmates as per guidelines.
Manager
Jiffy Lube
Avondale, Arizona
07.2021 - 02.2024
- I consistently managed inventory to ensure product availability and maintained strong sales performance on a daily basis.
- Repaired and replaced faulty components to ensure operational efficiency.
- Performed routine maintenance on various vehicles and machinery.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Maintained accurate records of repairs and maintenance activities.
- Communicated effectively with customers about service needs and recommendations.
- Followed safety protocols while working in the shop environment.
Sales Associate
Big Brand Tire & Service
Atascadero, California
09.2019 - 05.2021
- Greeted customers and provided exceptional customer service.
- Guided customers in selecting tires and services tailored to their specific needs, enhancing overall satisfaction.
- Coordinated with team members to ensure timely fulfillment of service requests, improving customer experience.
- Executed cashier duties including payment processing, receipt issuance, and accurate change handling, ensuring smooth transactions.
- Installed tires on various vehicles following safety protocols.
- Operated tire mounting and balancing equipment efficiently.
- Performed oil changes and fluid replacements according to manufacturer guidelines.
Education
Associate of Science - Criminal Justice
San Joaquin Valley College
Bakersfield, CA11-2015
Skills
- De-escalation techniques
- Regulation compliance
- Conflict resolution
- Situational awareness
- Analytical thinking
- Time management
- Customer communication
Languages
Spanish
Native/ Bilingual
Timeline
Correctional Officer
Arizona Department of Corrections - Lewis Complex
03.2024 - Current
Manager
Jiffy Lube
07.2021 - 02.2024
Sales Associate
Big Brand Tire & Service
09.2019 - 05.2021
Associate of Science - Criminal Justice
San Joaquin Valley College