Viviana Marin
Perris,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Intake Specialist
Preveon Specialty
Highland, CA
04.2022 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Enhanced office productivity by handling high volume of callers per day.
Packing Lead
Deckers Brands
Perris, CA
09.2020 - 03.2022
- Developed training programs for new hires, resulting in reduced onboarding time and increased productivity.
- Served as a liaison between management and floor staff, communicating goals and expectations clearly to all parties involved.
- Collaborated with other departments to optimize the workflow and improve overall production efficiency.
- Coordinated with shipping department to expedite orders and guarantee timely deliveries for customers.
- Conducted regular inventory audits to ensure accuracy and prevent product shortages or overstocks.
- Maintained accurate records of completed orders, providing valuable data for future planning and forecasting efforts within the organization.
- Organized daily work schedules for packing staff, balancing workload evenly across team members to prevent burnout or bottlenecks in production flow.
Education
High School Diploma -
Perris High School
Perris, CA06.2020
Skills
- Data Entry
- Compassionate communication
- Critical Thinking Skills
- Records Maintenance
- Claims Processing
- Customer Service
- Maintaining Client Records
- Data Confidentiality
- Workflow Management
- Data Entry Software
- Quality Assurance
Languages
Spanish
Native or Bilingual
Timeline
Intake Specialist
Preveon Specialty
04.2022 - Current
Packing Lead
Deckers Brands
09.2020 - 03.2022
High School Diploma -
Perris High School