Viviana Marquez
West Palm Beach
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Personable working with kids offering more than 5 years of experience resolving kids needs and childcare. Smoothly. Patient Qualified Child Care Worker enthusiastic about creating environment that is inspiring, fun, safe and adaptive to each child's needs. Compassionate and creative professional with 10-year background observing and monitoring children's play activities, preparing food and serving meals and creating developmentally appropriate lesson plans. First aid and CPR certified.
Overview
5
5
years of professional experience
Work History
Case Coordinator
Trusted Home Care
11.2021 - 06.2024
- Administered patient follow-up, data collection, clinical monitoring and coordination with primary health care providers.
- Coordinated multiple facets of process without sacrificing performance.
- Discussed cases with clients, HHA providers and staff.
- Assisted individuals and families in setting up treatment options and services in Caregiver industry.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
Front Desk Receptionist/Teacher's Assistant
Summerset Academy & Slam Charter School
08.2019 - 10.2021
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper and crayons.
- Worked with lead teacher to monitor class schedule and take attendance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Supported student learning objectives through personalized and small group assistance.
Education
HHA And Early Childhood Education 45hr Hr Program -
Palm Beach State College
Lake Worth, FL06.2015
High School Diploma -
St James Academy
Fort Pierce, Fl05.2009
Skills
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Telephone Management
- Answering Customer Questions
- Cash Register Operations
- Solving Customer Concerns
- Responding to Difficult Customers
- Data Entry and Maintenance
Bilingual
Languages
Spanish
Full Professional
Timeline
Case Coordinator
Trusted Home Care
11.2021 - 06.2024
Front Desk Receptionist/Teacher's Assistant
Summerset Academy & Slam Charter School
08.2019 - 10.2021
HHA And Early Childhood Education 45hr Hr Program -
Palm Beach State College
High School Diploma -
St James Academy
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