Viviana Marrero
Orange Park,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Dispatcher
JVG Montero Carriers LLC
07.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
Server
Salsas Mexican Restaurant
06.2020 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Senor Loco Tacos And Tequila
10.2020 - 11.2021
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cashier
Marshals
06.2018 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Receptionist
Marchesi Cosmetic Tattooing & Beauty
02.2017 - 11.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist
Biotech Industries
05.2017 - 05.2018
- Responded to inquiries from callers seeking information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
Education
High School Diploma -
First Coast High School
Jacksonville 05.2019
Skills
- Dispatch software
- Stress Tolerance
- Prioritizing calls
- Customer Relations
- Customer Support
- Fluent Bilingualism
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dispatcher
JVG Montero Carriers LLC
07.2022 - Current
Server
Senor Loco Tacos And Tequila
10.2020 - 11.2021
Server
Salsas Mexican Restaurant
06.2020 - 12.2021
Cashier
Marshals
06.2018 - 12.2019
Receptionist
Biotech Industries
05.2017 - 05.2018
Receptionist
Marchesi Cosmetic Tattooing & Beauty
02.2017 - 11.2019
High School Diploma -
First Coast High School
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