Viviana Martinez
Dallas,TX
Summary
Dedicated professional with a strong work ethic and effective communication skills. Proven ability to adapt quickly to new environments and learn new concepts. Committed to contributing to team success and achieving organizational objectives.
Overview
11
11
years of professional experience
Work History
Financial Counselor
Parkland Health and Hospital Systems
Dallas, TX
07.2019 - Current
- Guided clients in navigating financial aid options and identifying available resources.
- Interviewed patients and families, answering questions regarding financial process during such sessions.
- Assisted patients without healthcare coverage to find resources, services and assistance needed.
- Coordinated communication between physician, patient, and insurance carrier to ensure accurate information exchange.
- Checked and confirmed insurance details for patient accounts to ensure accuracy. for patient accounts accurately.
- Organized and secured patient records to maintain confidentiality and compliance with regulations.
- Protected patients by observing strict HIPAA guidelines.
Medical Assistant
Albert Boyd, MD
Desoto, TX
03.2015 - 07.2019
- Assisted physicians with patient examinations and various medical procedures.
- Administered injections, medications, and treatments as directed by physician to ensure patient care compliance.
- Educated patients on treatment plans and medication instructions to enhance understanding and adherence.
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated patient follow-up visits effectively.
- Prepared examination rooms and ensured proper medical supplies were available.
- Collected samples from patients for laboratory testing purposes.
- Collected patient samples for laboratory testing purposes.
- Supported insurance verification processes for patient billing inquiries to facilitate timely reimbursements.
Education
Medical Assistant Diploma -
Fortis Institute
Grand Prairie, TX05-2013
High School Diploma -
Justin F. Kimball High School
Dallas, TX05-2012
Skills
- Financial counseling
- Insurance verification
- HIPAA compliance
- Client assessment
- Resource navigation
- Patient management
Languages
Spanish
Full Professional
Timeline
Financial Counselor
Parkland Health and Hospital Systems
07.2019 - Current
Medical Assistant
Albert Boyd, MD
03.2015 - 07.2019
Medical Assistant Diploma -
Fortis Institute
High School Diploma -
Justin F. Kimball High School