Viviana Martinez
Vons Grocery Store
Hacienda Heights,CA
2
Languages
5
years of professional experience
Dedicated barista known for exceptional customer service, attention to detail, and effective multitasking. Proven track record of fostering customer loyalty and enhancing the overall experience.
Work History
Barista
3 Years 8 Months- Prepared high-quality beverages according to standardized recipes, ensuring consistency and customer satisfaction.
- Restocked inventory to ensure availability of supplies during peak service hours.
- Assisted in training new baristas on beverage preparation techniques and customer service best practices.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Used POS system to accurately enter orders and process payments.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Prepared and served a variety of café beverages to meet customer preferences. brand-specific café beverages with a focus on speed, quality and consistency.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Wiped down counters daily to maintain cleanliness and hygiene standards., machines, utensils, and seating areas daily.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Implemented process improvements for order accuracy, resulting in faster service and increased customer retention.
- Cultivated positive relationships with customers, providing personalized service that fostered loyalty and repeat business.
Stocker
1 Month- Organized stock inventory to ensure efficient product flow and availability.
- Collaborated with team members to maintain clean, orderly shelves and displays.
- Monitored stock levels, promptly reporting shortages to management for restocking.
- Implemented best practices for product placement to enhance customer accessibility.
- Enhanced store presentation by arranging merchandise according to company guidelines.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Education
High School Diploma
- Extracurricular Activities: Marching Band and I became a section leader my senior year of high school.
- Completed AP course in Psychology, English Literature, English Language, Statistics, and World History. I received 3s on both english exams and a 4 in the psychology exam.
- Honor Roll throughout each of my years at high school.
Associate of Arts - Clinical Psychology
Skills
Exceptional customer service
Attention to detail
Multitasking and organization
Customer engagement
Active listener
Beverage preparation
Product knowledge
Friendly and outgoing
Verbal and written communication
Excellent memory
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Barista
Vons Grocery Store
02.2023 - CurrentRead More
Stocker
Bakers Bodega
06.2021 - 07.2021Read More
Mt. San Antonio College
Associate of Arts from Clinical Psychology
Read More
Glen A. Wilson
High School Diploma
Read More