Viviana Mattan

• Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
• Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
• Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
• Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
• Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
• Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
• Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Provided exceptional customer service, resolving patient complaints promptly and professionally.
• Answered incoming calls, scheduled appointments and filed medical records.
• Verified patient insurance eligibility and entered patient information into system.

• Improved customer satisfaction with timely and accurate dispatching of service requests.
• Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
• Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
• Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
• Maintaining emails and builder sites daily
• Schedule utility installations, maintenance and repairs efficiently, service demands, and customer urgency.
• Call SRP to set up appointment to meet tech out in field to fix some broke utilitys
• Report it to the appropriate authorities and your South west gas company for any gas leak or gas hit
• coordinate with southwest to see if its legal to install the gas lines.
• schedule to have underground utilities marked before any digging project.
• Ensure that crew schedule as efficient and builder schedule date are met
• .Supporting crews by verifying next-day schedule

gas installation with electricity and communications or panel installation

• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.
• Scanned documents and saved in database to keep records of essential organizational information.
• Follow safety & policies to maintain a safe working environment in the office and assure office staff work safely.
• Serve the customer, and exceed their expectations, as they are our priority.
• Assist and review dailies, maps, resumes and any forms submitted by project employees. Always check for accuracy to minimize errors.
• Gather paperwork such dailies and leaks with each map to complete accurate data entry on FOMS.
• As maps completed, release them to the appropriate gas company.
• Generate and maintain database of maps completed for each section and review the dailies against the completions listed on the maps to assure billing is correct.
• Maintain dailies, leak report and maps.
• Assist with record keeping of related paperwork.
• Update Manager on the progress of weekly data entry and advise of any errors or mistakes found on maps
• Assist with locating or researching missing maps, dailies or a particular section.
• Ensure a positive rapport and work relationship with all clients in order to maintain clientele and promote new business
• May need to go out in the field to verify Field Checks then enter what is found.
• Perform other duties as deemed necessary by the manager.