Hi, I’m
VIVIANA ORDAZ
Las Cruces,NM
Summary
Accomplished and energetic bilingual customer service representative with a solid history of achievement in telecommunications. A highly motivated leader with strong organizational and prioritization abilities. Areas of expertise include fast typing skills with 30wpm and fluent medical terminology. Flexible advocate who can adapt to any work environment quickly.
Overview
4
years of professional experience
Work History
HGS/ Cigna Health Insurance
Customer Service Representative
10.2017 - 06.2019
Job overview
- My responsibilities as an employee were to answer incoming calls from members.
- Go over claims and benefits with customer's and explain what was covered by insurance in detail.
- I would answer any questions and concerns members had about their coverage like what amount member was responsible for in co-pays and what was co-insurance and how deductibles worked, and if they had any premiums.
- I also had to explain what type of medical benefits they had and give estimates of what claims may look like.
- I learned many skills for example, data entry and how to file and process claims for members.
- I learned medical terminology and how to properly speak to facilities and providers.
Alorica
Customer Service / Sales Representative
10.2016 - 05.2017
Job overview
- Working at Alorica my job was to answer incoming calls.
- Review accounts and review bills.
- I was to answer any inquiries customers had and assist their concerns as friendly as possible.
- I learned how to multitask by using multiple computer systems at the same time and also how to handle escalations from upset customers.
- I learned that through excellent communication skills and by showing empathy customers are more open to accepting promotions and offers.
Eve's/Jewelry Box
Customer Service
06.2015 - 12.2015
Job overview
- My job was to greet customer's within 5 seconds of entering the store, answer any questions customer's had.
- Offer any assistance, offer any products to customer's in a friendly manner.
- Let customer's know of any ongoing sales and promotions.
- My work also included restocking products, reorganizing any misplaced merchandise.
- My responsibility was to keep up the look of the store, including vacuuming, sweeping and wiping down fixtures.
Education
Las Montañas High SchoolLas Cruces, NM
High School Diploma
05.2016
Skills
- English & Spanish Language
- Customer and Personal Service
- Communications and Media
- Advanced Communication
- Sales and Marketing
- Active Listening
- Complex Problem Solving
- Computers and Electronics
Timeline
Customer Service Representative
HGS/ Cigna Health Insurance
10.2017 - 06.2019
Customer Service / Sales Representative
Alorica
10.2016 - 05.2017
Customer Service
Eve's/Jewelry Box
06.2015 - 12.2015
Las Montañas High School
High School Diploma
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