Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Viviana Ortiz Valenzuela

Phoenix,AZ

Summary

Dedicated team member who is motivated to maintain and contribute to company success. Reliable and self-driven individual with time management and prioritization abilities.

Overview

4
4
years of professional experience

Work History

FC Associate 1

Amazon
Phoenix, Arizona
07.2022 - Current
  • Processed returns according to company policies and procedures.
  • Keep work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained a productive, efficient approach to all tasks.
  • Learned all required tasks quickly to maximize performance.
  • Worked at different stations to provide optimal coverage and meet production goals.
  • Developed strong cooperative relationships with coworkers and managers.
  • Helped new team members by relaying information on company procedures and safety requirements.
  • Pursued learning opportunities to advance knowledge and take on leadership positions.
  • Becoming a backup PA, helping around, making sure everything runs smoothly.
  • Taking over the indirects wherever I'm needed, making sure everyone's in position.

Crew Trainer

McDonald's
Phoenix, Arizona
02.2021 - 08.2022
  • Cross-trained existing employees to maximize team agility and performance.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
  • Set a positive example for team members by providing high-quality, efficient service.
  • Cultivated a supportive atmosphere during training sessions, emphasizing the importance of teamwork and collaboration.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Associate of Applied Science - Health Sciences

Maricopa Community Colleges - South Mountain Community College
Phoenix, AZ
01-2023

High School Diploma -

Student Choice High School
Phoenix, AZ
06-2022

Skills

  • Team Player
  • Punctual
  • Adaptable
  • Leadership
  • Ability to work under pressure
  • Problem Solving
  • Task-oriented
  • Efficient
  • Analytical skills
  • MS Office proficiency

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

FC Associate 1

Amazon
07.2022 - Current

Crew Trainer

McDonald's
02.2021 - 08.2022

Associate of Applied Science - Health Sciences

Maricopa Community Colleges - South Mountain Community College

High School Diploma -

Student Choice High School

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Viviana Ortiz Valenzuela