VIVIANA OSORIO

• Managing and updating through the company's Case Management System an average of 20 tasks, each one containing between 15 to 20 files. This daily activity includes drafting and proofreading legal documents, such as motions, summons, notices of service, publications, and proposed orders. Presently handling processes smoothly, achieving on-time completion without errors
• Filed court documents and legal pleadings with court clerk on behalf of attorneys.
• Communicating with attorneys, clients, and clerk of the courts professionally through various platforms: phone, email, internal/external messaging systems timely
• Overseeing the process of Service to assure that all involved parties are properly served
• Preparing and coordinating with Newspapers the publication of Notices in the Foreclosure procedure
• Preparing daily reports to timely upload them to the clients' Mortgage Servicing Platforms – TEMPO, ADR and Black Knight
• Timely updating the service lists to guarantee that all parties involved receive the records on time.

• Maximizing residents' satisfaction with prompt service for property related requests, amenities booking, and services such as maintenance work orders. Received positive feedback from tenants and supervisors
• Responding to resident complaints and offering solutions, thanks to active listening to customers and problem-solving
• Logging in and out and packages.100% of packages correctly delivered.

• Supported and guaranteed the smooth operation of the Visa Application Center
• Through meticulous attention to detail and exceptional focus on customer needs service, I successfully ensured that the visa application center met the requirements and standards of the embassies
• Trained and supervised a team for completing application forms for Tourism, Study, Work and EU Settlement Scheme visas for Canada and the United Kingdom
• Effectively managed challenging conversations arising from escalated issues
• Positive reviews from satisfied applicants received regularly
• Monitored and assisted my team to assure compliance of the Working Internal Manual and the Standard Operating Procedures, resulting in an error rate of less than 0.20% of a total of 15,000 visa applications in 3 years.
• Introduced new methods, practices, and systems to reduce turnaround time.

• Researched to determine trends and develop strategies to meet established sale goals
• Identified customer needs and utilized solution-based selling to demonstrate value of services
• Interacted with prospects through email, telephone, and onsite visits to qualify leads and secure new business.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Created and maintained database containing information on business proposals and contacts.
• Maintained high level of integrity by keeping sensitive client data and corporate information confidential.

• Collected primary data through survey and focal groups to quantify benefits of social projects
• Completed social, economic, and financial viability studies for the Faculty of Family Medicine
• Prepared reports, presentations, and publications such as the University Yearbook.
• Created and distributed agendas for meetings and conference calls as part of meeting preparation.
• Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
• Created surveys and questionnaires to collect data for research projects.

Case-based curriculum that provided me with an opportunity to refine my communication skills in the context of a realistic business scenario.

Cost-Benefit Analysis and other quantitative methods to evaluate public investment projects.

• IDB Scholarship Recipient

Focused on Social Research, Statistics, and Econometrics

• Ranked in Top 25% of class