Viviana Perez
Neptune City,NJ
Summary
Experienced professional skilled in order taking, money handling, and product promotion. Builds rapport with guests through genuine smiles and promotes an enjoyable dining experience. Maintains a thorough knowledge of the menu to make personalized recommendations. Fluent in Spanish, able to communicate with Spanish-speaking guests and assist coworkers with translation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Pete & Elda's Bar / Carmen's Pizzaria
Neptune City, NJ
10.2021 - Current
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Ensured customer satisfaction through friendly and helpful interactions
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Consistently worked long hours and remained active during shifts.
Waitress /Restaurant Cashier
Anna's Restaurant
Tinton Falls, NJ
11.2019 - 06.2024
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Handled outbound calls and completed sales orders using POS software
- Maximized table turnover by promptly clearing and arranging them for the next guests
- Established efficient open and closing shift procedures
Waitress
Blue Swan Diner
Oakhurst, NJ
01.2018 - 10.2020
- Took orders for food and drinks and delivered them to guests.
- Carried out efficient and timely delivery of large food trays to customers' tables.
- Ensured customer satisfaction by anticipating and fulfilling their requirements
- Demonstrated politeness when faced with problems and consistently remained calm, even on stressful occasions.
Education
High School Diploma -
Brookdale Community College
Lincroft, NJSkills
- Menu knowledge
- Food presentation
- Order Taking
- Service Quality
- Able to write, speak, and read in Spanish
- Cash Handling
- Upselling techniques
- Safe alcohol service
- Service prioritization
- Professional Appearance
- Friendly
- Polite
Certification
- Certificate of Completion in Real Estate Principles and Practices.
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Restaurant Waiter
Pete & Elda's Bar / Carmen's Pizzaria
10.2021 - Current
Waitress /Restaurant Cashier
Anna's Restaurant
11.2019 - 06.2024
Waitress
Blue Swan Diner
01.2018 - 10.2020
- Certificate of Completion in Real Estate Principles and Practices.
High School Diploma -
Brookdale Community College
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