Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
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Viviana Perez Cortes

Viviana Perez Cortes

Springfield,TN

Summary

Dedicated professional with extensive experience in cleaning and customer service, notably at Jersey Mike's Subs. Proven ability to enhance client satisfaction through meticulous housekeeping and effective communication. Skilled in cleaning and sanitization, fostering a safe environment while achieving operational excellence. Committed to delivering tailored services that exceed expectations.

Overview

1
1
year of professional experience
1
1
Certification

Work History

House Cleaner

Luciana Perez
07.2025 - Current
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.

Assistant Manager

Jersey Mike's Subs
01.2025 - 08.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Team Member

Golly G's Coffee, Ice Cream and Sweets
06.2024 - 09.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Education

High School Diploma -

Innovation Acadmey of Robertson County
Springfield, TN
05-2025

Skills

  • Health and safety compliance
  • Quality assurance
  • Time management
  • Customer relations
  • Following instructions
  • Cash handling

Certification

  • CAD Software Certification

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Music
  • Playing Sports

Timeline

House Cleaner

Luciana Perez
07.2025 - Current

Assistant Manager

Jersey Mike's Subs
01.2025 - 08.2025

Team Member

Golly G's Coffee, Ice Cream and Sweets
06.2024 - 09.2024

High School Diploma -

Innovation Acadmey of Robertson County