Viviana Ramos

• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Taught patients about medications, procedures, and care plan instructions.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Verified patient insurance coverage and collected required co-payments.
• Patient registration

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.

- Pediatrics, neurology, and urgent care experience

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Called and faxed pharmacies to submit prescriptions and refills.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Performed medical records management, including filing, organizing and scanning documents.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.

• Facilitated training for associates through daily coaching and regular performance appraisals.
• Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
• Assisted with new hire processing and existing training programs.
• Maintained team flexibility and embraced change to adapt within dynamic markets.
• Initiated timely response to emails, voicemails, and written correspondence.

• Worked varied hours to meet seasonal and business needs.
• Greeted customers and offered assistance for increased customer satisfaction.
• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.