Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Viviana Roman

Chicago,Illinois

Summary

Motivated customer service specialist with 5 years of experience in retail and warehouse environments that required to be fast-paced, and team based. Patient and empathetic with extensive background in customer service and fluent communication to carry out projects.

Overview

6
6
years of professional experience

Work History

Cannabis Cultivation Agent/Packager

Bedford Grow
08.2022 - 09.2023
  • Worked safely around moving machinery.
  • Preformed quick and clean cannabis trimming for fast quality production.
  • Gained extensive knowledge on cannabis procedures on cannabis strains for safe processing.
  • Worked with a team to discover new products and new ways to make the company sales.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 40 pounds.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Utilized correct procedures to clean and maintain a safe and clean work environment.

Sales Associate

Sam's Club
01.2020 - 03.2021
  • Answered store front desk calls to assist customers with questions, comments, concerns, or if needed, transfer to the right department
  • Completed online orders that consist of looking for customers' items throughout the store and locate correct containers for pickup.
  • Acquired numerous skills from departments such as the bakery, cafeteria/ fast food, front service desk.
  • Operate POS cash register
  • Maintain thorough knowledge in store credit cards and store memberships to reach individual and team daily sales goals
  • Worked in a food facility and prepared numerous orders rapidly and efficiently
  • Cleaned and sanitized work areas, equipment, utensils, dishes and/or silverware
  • Prepared designated work department to ensure a clean and safe work area to prevent accidents.


Cashier/Sales Associate

Menards
11.2018 - 08.2019
  • Operate a cash register for cash, check, credit/debit cards, gift cards, rebates, coupons, and store credits
  • Offer customers the option of opening up the store credit card for their purchases
  • Worked effectively with other employees when teamwork and proper communication was needed
  • Assisted in other departments in the facility when needed
  • Stock
  • Provided training for numerous newly hired associates.

Cashier

Shop & Save Market
12.2017 - 11.2018
  • Operated a cash register for cash, check, credit/debit cards, and WIC transactions
  • Stocked and replenished merchandise accordingly
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Used time efficiently when not serving customers, including cleaning registers and fixing merchandise
  • Verified that all customers received receipts for their purchases
  • Determine customers' needs by asking relevant questions and listening actively to the response.

Education

High School Diploma -

Phoenix Military Academy
Chicago, IL
01.2018

Skills

  • Fluent in both English and Spanish language
  • Good team coordination skills and communication skills
  • Able to adapt to new procedures and departments
  • Reliable and on time
  • Operates POS/ Cash Register
  • Labeling and Boxing
  • Order Picking
  • Lifting and Sorting
  • Customer Service
  • Money Handling

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Cannabis Cultivation Agent/Packager

Bedford Grow
08.2022 - 09.2023

Sales Associate

Sam's Club
01.2020 - 03.2021

Cashier/Sales Associate

Menards
11.2018 - 08.2019

Cashier

Shop & Save Market
12.2017 - 11.2018

High School Diploma -

Phoenix Military Academy

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Viviana Roman