Viviana Rubio
Napa,CA
Summary
Results-oriented associate with a strong ability to inspire peak performance in team members with a high-energy approach. Demonstrated success in fostering customer loyalty and satisfaction through personalized service and attention to detail. Keeps employees informed and working hard through effective delegation, and front-line support. Proficient in product merchandising and payment processing, with a commitment to maintaining a clean and organized environment. Willingness to take on added responsibilities to meet team goals. Organized and dependable candidate successful at managing multiple priorities.
Overview
4
4
years of professional experience
Work History
Merchandiser
Costco
01.2025 - 06.2026
- Performed inventory control, such as counting, and stocking merchandise.
- Collaborated with management to implement inventory changes and execute strategic adjustments
- Maintained effective team member communication.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- top preference for managers and supervisors for executing detailed tasks
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
Sales Associate
Costco
09.2024 - 01.2025
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Store Leader
Napa Running Company
03.2023 - 09.2024
- Supervised daily store operations, ensuring a high standard of customer service.
- Implemented inventory management practices, reducing stock discrepancies and improving order accuracy.
- Developed promotional displays to highlight seasonal products, driving increased foot traffic and sales.
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Planned optimal workflow through successful scheduling and task delegation.
- Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
Sales Associate
Cole Haan
05.2022 - 02.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Education
Clinical Psychology
Napa Valley College
Napa, CA09.2026
High School Diploma -
Napa High School
Napa, CA06.2022
Skills
- Strong communication
- Sales
- Willingness to take extra responsibility
- Conflict resolution
- Customer service
- Multitasking
- Willing to learn
- Positive attitude
- Product organization
- POS systems
Timeline
Merchandiser
Costco
01.2025 - 06.2026
Sales Associate
Costco
09.2024 - 01.2025
Store Leader
Napa Running Company
03.2023 - 09.2024
Sales Associate
Cole Haan
05.2022 - 02.2023
Clinical Psychology
Napa Valley College
High School Diploma -
Napa High School