Viviana Santiago
Bradenton,FL
Summary
Dynamic and results-driven professional with a strong background in customer service at American Eagle Outfitters. Proven ability to enhance customer engagement and resolve conflicts effectively. Skilled in social media content creation and fluent in Spanish, I excel in fostering teamwork and collaboration to achieve business goals.
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Offering strong foundation in communication and adaptability, ready to learn and grow in retail environment. Brings commitment to customer service excellence and ability to quickly grasp product knowledge. Ready to use and develop problem-solving and teamwork skills in flight attendant role.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
American Eagle Outfitters, Inc
04.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Conducted product demonstrations to highlight features and benefits, increasing customer interest.
Pet Sitter
01.2024 - Current
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
Social Media Content Creator
Southeast High School
02.2023 - 05.2024
- Enhanced brand awareness by creating engaging and shareable social media content.
- Managed content across multiple platforms for widest audience reach.
- Increased audience engagement through the development of tailored content for each platform.
- Scheduled regular postings using social media management tools, ensuring a steady stream of fresh content for followers'' consumption.
- Maintained up-to-date knowledge of social media trends, applying insights to content strategy for staying ahead in competitive landscape.
Education
Southeast High School
Bradenton, FLSkills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer engagement
- Flexible schedule
- Stocking and receiving
- Fluent in Spanish
- Conflict resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Extracurricular activities
Nolettes Dance Team
Noles Softball Team
Noles Soccer Team
Superior Senior Solo
My flag solo my senior year can a slow and steady solo. I used a song by one of my favorite artist Adele "Love In The Dark". I achieved a superior at districts and gave me the opportunity to go to Orlando states and preform it and ended with a superior. Our group guard also achieved superior both districts and states.
Timeline
Retail Sales Associate
American Eagle Outfitters, Inc
04.2024 - Current
Pet Sitter
01.2024 - Current
Social Media Content Creator
Southeast High School
02.2023 - 05.2024
Southeast High School
Similar Profiles
Meghan PantanoMeghan Pantano
Sales Associate at American Eagle Outfitters, IncSales Associate at American Eagle Outfitters, Inc
Dominique PraterDominique Prater
Store Manager at American Eagle Outfitters, IncStore Manager at American Eagle Outfitters, Inc
Margit MoezziMargit Moezzi
Sales Associate at American Eagle OutfittersSales Associate at American Eagle Outfitters
Kayla AndryscikKayla Andryscik
Merchandise Team Leader at American Eagle Outfitters, IncMerchandise Team Leader at American Eagle Outfitters, Inc
Marcia PoleseMarcia Polese
Worksite Wellness Administrative Assistant at Manatee County Government Employee Health BenefitsWorksite Wellness Administrative Assistant at Manatee County Government Employee Health Benefits