Summary
Overview
Work History
Education
Skills
Timeline
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Viviana Tovar

Las Vegas

Summary

Dynamic hospitality professional with extensive experience at Excalibur Hotel & Casino, excelling in guest services and concierge support. Proven ability to enhance guest satisfaction through effective communication and meticulous luggage handling. Recognized for maintaining a pristine environment and ensuring seamless transportation coordination, contributing to an exceptional guest experience.

Overview

7
7
years of professional experience

Work History

Bell Person

Excalibur Hotel & Casino
Las Vegas
05.2023 - 03.2025
  • Followed established policies and procedures while performing job duties.
  • Escorted VIP's upon arrival and departure from the hotel premises.
  • Answered incoming calls from guests and provided information regarding hotel services, amenities, and directions.
  • Provided concierge services such as restaurant recommendations and reservations, arranging transportation, scheduling tours.
  • Greeted guests in a friendly and professional manner.
  • Assisted with loading and unloading luggage onto shuttle buses for airport transfers.
  • Collaborated with other hotel employees by assisting with luggage and exchanging information with front desk staff.
  • Delivered packages, messages and other items to guest rooms.
  • Utilized portable equipment to take luggage from guests and transport bags to hotel rooms.

Casino Porter

Excalibur Hotel & Casino
Las Vegas
08.2018 - 05.2023
  • Provided directions or information about local attractions upon request.
  • Checked restrooms regularly for cleanliness and stocked necessary supplies when needed.
  • Transported supplies between casino areas as needed.
  • Maintained cleanliness of casino area by sweeping, mopping floors, wiping down surfaces, emptying trash cans.
  • Demonstrated excellent customer service skills while interacting with guests and staff members.
  • Responded to spills, bathroom malfunctions and potential hazards to reduce injuries.
  • Cleaned common areas following established schedules and prescribed methods.
  • Sanitized frequented areas and equipment using approved supplies.

Education

High School Diploma -

Mojave High School
Las Vegas, NV
06-2011

Skills

  • Guest services
  • Concierge services
  • Luggage handling
  • Transportation coordination
  • Customer inquiries
  • Communication skills

Timeline

Bell Person

Excalibur Hotel & Casino
05.2023 - 03.2025

Casino Porter

Excalibur Hotel & Casino
08.2018 - 05.2023

High School Diploma -

Mojave High School