Viviana Tso
Glen Ellyn,IL
Summary
Highly motivated learner who has considerable experience in applied psychology and case management. A collaborative team player committed to fostering relational depth, recognizing potential, and putting others skills to good use. Adept at synthesizing ideas, problem-solving, and effectively communicating with diverse groups.
Overview
7
7
years of professional experience
Work History
Intensive Case Specialist
World Relief
01.2023 - 01.2025
- Collaborated with team members to develop solutions for client needs.
- Researched community resources to provide clients with relevant referrals.
- Organized and maintained case files to ensure easy access to information.
- Supported case management activities by scheduling appointments and follow-ups.
- Used strengths based case management to assist clients in pursuing self-sufficiency and independence.
Housing Intern
Open Door Ministries
01.2021 - Current
- Assisted with case management when considering residents
- Organized files, created schedules, maintained house environment
- Interpersonal connections with residents and ability to resolve conflict between individuals
Office Administrator
Learning To Be Human
01.2020 - 01.2021
- Worked extensively with financial database
- Setup new systems and equipment for Brain Trainers
- Customer service and communications (i.e
- Calls, reminders, emails)
Media Technician
Academic & Institutional Technology
01.2018 - 01.2021
- Trained to use high quality video and audio equipment
- Skills include: shading, filming, switching, projecting, recording, and lighting
- Collaborated with fellow students in producing concerts, lectures, and other live events
- Able to multi-task in high-pressure situations
Hospitality Intern
Pilgrim House- Youth Hostel Ministry
01.2019 - 12.2019
- Assisted guests with direction and accommodation services
- Lead reflection sessions for pilgrims finishing the Camino
- Helped execute hospitality projects for the guests of the city of Santiago
Education
B.A. - Psychology
Wheaton College
01.2021
Skills
- Attention to detail
- Team player
- Active listener
- Adaptive and creative
- Reliable and dependable
- Relationship building
Timeline
Intensive Case Specialist
World Relief
01.2023 - 01.2025
Housing Intern
Open Door Ministries
01.2021 - Current
Office Administrator
Learning To Be Human
01.2020 - 01.2021
Hospitality Intern
Pilgrim House- Youth Hostel Ministry
01.2019 - 12.2019
Media Technician
Academic & Institutional Technology
01.2018 - 01.2021
B.A. - Psychology
Wheaton College
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