Viviana Valdez
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Real Estate Coordinator
Anywhere Real Estate
09.2024 - Current
- Contributed to a positive work environment by collaborating effectively with team members from diverse backgrounds.
- Maintained accurate records of all transactions, facilitating transparency and accountability within the organization.
- Organized property showings and open houses, ensuring a positive experience for potential tenants.
- Continuously updated knowledge of industry best practices and professional development opportunities for both personal growth and improved job performance.
- Developed strong relationships with stakeholders including owners, developers, builders, lenders, and brokers to foster collaboration opportunities.
- Advocated for client needs and obtained desired considerations for sales and purchases.
Partner Success Representative
Concora Credit
01.2024 - Current
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Developed and implemented strategies to enhance partner relations.
Verification Client Support
Great American Finance
01.2020 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
Personal Banker II
Fifth Third Bank
10.2016 - 12.2019
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Followed up with customers to gather feedback and provide additional assistance.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Expanded client base by promoting new financial products.
Assistant Manager
AT&T
05.2015 - 09.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Retention Specialist
Combined Insurance
02.2014 - 04.2015
- Built constructive customer relationships to improve loyalty and recommendations.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Identified changing customer needs and adapted service strategies to meet them.
- Evaluated current customer retention strategies and recommended improvements.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Established customer retention programs to improve loyalty and increase lifetime value.
Home and Auto Specialist
State Farm Insurance
04.2013 - 02.2014
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Education
Criminology
Northwestern College
Bedford Park, IL06.2016
Skills
- Problem-Solving
- Interpersonal Communication
- Microsoft Office
- Active Listening
- Analytical Thinking
- Supervision and Leadership
- Conflict Resolution
- Project Planning
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Skills
- Team Building
- Fluent in Spanish and English
- Data Entry
Accomplishments
- Documented and resolved Customer Claims which led to Positive experience within the company.
Timeline
Real Estate Coordinator
Anywhere Real Estate
09.2024 - Current
Partner Success Representative
Concora Credit
01.2024 - Current
Verification Client Support
Great American Finance
01.2020 - Current
Personal Banker II
Fifth Third Bank
10.2016 - 12.2019
Assistant Manager
AT&T
05.2015 - 09.2016
Retention Specialist
Combined Insurance
02.2014 - 04.2015
Home and Auto Specialist
State Farm Insurance
04.2013 - 02.2014
Criminology
Northwestern College
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