Nicole Gallegos
Maricopa
Summary
Professional with comprehensive experience in licensing, ready to make impactful contribution. Strong in managing compliance, document preparation, and coordination to meet regulatory standards. Known for fostering team collaboration and adaptability to evolving requirements, ensuring reliable support and achieving results. Proficient in communication, problem-solving, and time management, with focus on efficiency and accuracy.
Overview
18
18
years of professional experience
Work History
Licensing Coordinator
Anywhere Real Estate
05.2021 - Current
- Implemented training sessions for staff on licensing procedures and best practices, boosting team efficiency and knowledge levels.
- Monitored market trends to identify new licensing opportunities for clients, expanding their portfolios and increasing revenue potential.
- Negotiated favorable contract terms for clients, securing optimal licensing agreements.
- Coordinated cross-functional efforts during product launches, guaranteeing timely delivery of licensed products to market.
- Ensured compliance with industry regulations by meticulously reviewing license applications and documentation.
- Established long-term relationships within the professional network to facilitate future licensing opportunities and collaborations.
- Performed routine data entry or document management.
- Stayed up-to-date on State laws and licensing requirements to complete accurate and efficient reviews.
Claims Adjuster
State Farm
08.2019 - 05.2021
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Front Desk Receptionist
Healing Hearts Pediatrics
03.2016 - 07.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Exceptions Processor
National General
04.2015 - 02.2016
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
Technical Support Representative
Sears
04.2013 - 04.2015
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Technical Support Representative
Verizon Wireless
06.2007 - 01.2013
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Education
No Degree - General Studies
Chandler Gilbert Community College
Chandler, AZ09-2018
High School Diploma -
Hamilton High School
Chandler, AZ06-2004
Skills
- License management
- Intellectual property
- Creative solutions
- Teamwork
- Critical thinking
- Excellent communication
Timeline
Licensing Coordinator
Anywhere Real Estate
05.2021 - Current
Claims Adjuster
State Farm
08.2019 - 05.2021
Front Desk Receptionist
Healing Hearts Pediatrics
03.2016 - 07.2019
Exceptions Processor
National General
04.2015 - 02.2016
Technical Support Representative
Sears
04.2013 - 04.2015
Technical Support Representative
Verizon Wireless
06.2007 - 01.2013
No Degree - General Studies
Chandler Gilbert Community College
High School Diploma -
Hamilton High School
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