Viviana Vazquez
Clinton ,NC
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Fluent in English and Spanish.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Jefferson Dental Clinic
07.2015 - 09.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Confirmed appointments, communicated with clients, and updated client records.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Collected cash or debit cards payments, processed transactions and updated relevant records.
- Resolved customer problems and complaints.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Organized, maintained and updated information in computer databases.
Production Worker
Cottle Strawberry Nursery
05.2025 - 07.2025
- Took on additional shifts during peak work periods to keep projects on schedule.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Used equipment properly to avoid workplace hazards or injuries.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Followed safety procedures and guidelines to maintain safe working environments.
- Assembled products according to changing daily work orders and specific customer needs.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Met production targets and tight deadlines by collaborating closely with team members.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Prepared reports and technical documentation of day-to-day production processes.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Verified shipments records and label shipment before loading into trucks
- Communicate with other coworkers to resolve the issues or update supervisors with any issues regarding the produce
Housekeeper
Self Employed Services
06.2018 - 05.2025
- Operated electronic backpack vacuums and floor sweepers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Call Center Representative
Continuum
04.2018 - 08.2018
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Answering calls and assisting with their concerns regarding their insurance.
- Working from home using a monitor and desktop.
- Maintain a quiet and organized workplace
Assistant Manager
Family Dollar
08.2016 - 04.2017
- Controlled store inventory and reviewed cash handling and operations reports.
- Exhibited excellent people skills during interaction with employees and customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained and developed new employees for ease of transition into team.
- Maintained exceptionally clean, customer-friendly and well-run Type department.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Managed expenses and developed strategies that positioned store to perform in accordance with budget.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
Retail Sales Associate Cashier
Walmart
08.2015 - 01.2016
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Assisted customers by answering questions and fulfilling requests.
- Operated POS terminals and cash drawer balancing.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
Education
Associate of Science - Health Care Management
Ultimate Medical Academy
Clearwater, FL10.2020
Skills
- Materials handling
- Safety management
- Product inspection
- Documentation
- Shipping coordination
- OSHA compliance
- Quality assurance standards
- Team collaboration
- Quality assurance
- Data entry
- Administrative skills
- Data confidentiality
- Mail handling
- Front office management
- Cash handling
- Fluent in english and Spanish
- Skilled in Microsoft words, excel, spreadsheets
- Scheduling appointments
- Attention to detail
- Scheduling
- Client communication
- Customer service
- Filing
- Verbal and written communication
- Word processing
- Oral and writing communication
- Call forwarding
- Phone etiquette
- Appointment scheduling
- Filing and sorting
- Spreadsheet tracking
- Departmental support
- Mail distribution
- Appointment confirmation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Production Worker
Cottle Strawberry Nursery
05.2025 - 07.2025
Housekeeper
Self Employed Services
06.2018 - 05.2025
Call Center Representative
Continuum
04.2018 - 08.2018
Assistant Manager
Family Dollar
08.2016 - 04.2017
Retail Sales Associate Cashier
Walmart
08.2015 - 01.2016
Front Desk Receptionist
Jefferson Dental Clinic
07.2015 - 09.2015
Associate of Science - Health Care Management
Ultimate Medical Academy