Viviana Vermi
Miami,FL
Summary
I have great ability to adapt to all kinds of environment and always bring the best of myself. I am characterized by my ability to work in a team and my interest in learning new skills.
Overview
3
3
years of professional experience
Work History
Sales & Design
Shadetec
03.2024 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Increased sales by developing and maintaining strong relationships with clients and identifying their design needs.
- Developed persuasive sales presentations showcasing unique design solutions tailored to specific client needs.
- Developed relationships with clients for increased loyalty and repeat business.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Increased sales and customer satisfaction through personalized servicing.
- Utilized Microsoft Excel and QuickBooks software to manage invoices and payments.
Visual Support Captain
Macy's
08.2023 - 03.2024
- Update and maintain mannequin and visual presentations that upholds the Macy's brand
- Create three-dimensional visual merchandising displays
- Ensure accuracy of promotional presentation, merchandise placement of key items, merchandising standards, proper fixture utilization and merchandising techniques
- Collaborate with, teach and support merchandising teams in their workload completion
- Work with all levels of store partners and in alignment with the Regional Visual and Divisional TIPS leaders
- Lead store activities to ensure customer readiness and exceptional presentation standards.
- Manager customer service issues to completion as needed
FRONTDESK/ CUSTOMER SERVICE/ MARKETING
IKSTUDIO
09.2022 - 08.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Updated databases with new and modified customer data.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Maintained files and documents by preparing Excel spreadsheets to track and maintain relevant training data.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Managed social media platforms and utilized metrics to increase engagement and campaign performance.
- Organized development and implementation of diverse marketing videos, social media posts and blogs.
WAREHOUSE SUPERVISOR
Carbel LLC
04.2021 - 09.2022
- Work together with coworkers and management to find solutions to workplace issues
- Notify specified personnel or departments of loaded objects
- Look over the work both during and after completion to make sure the task has been done correctly
- Participate in the employment process and making hiring decisions
- Promote, transfer, or discipline personnel
- Transmit job instructions and explain them to the workforce
- Organize staff meeting to share basic information
- Cleaned counters and shelves
- Kept up with current sales, payment and exchange policies, and security standards.
Education
Some College (No Degree) - Mass Communication
Universidad Rafael Belloso Chacín
VenezuelaHigh School Diploma -
Colegio Los Cedros
07.2018
Skills
- Management
- Problem Solving
- Creativity
- Leadership
- Building Customer Trust and Loyalty
- QuickBooks & Excel Management
Timeline
Sales & Design
Shadetec
03.2024 - Current
Visual Support Captain
Macy's
08.2023 - 03.2024
FRONTDESK/ CUSTOMER SERVICE/ MARKETING
IKSTUDIO
09.2022 - 08.2023
WAREHOUSE SUPERVISOR
Carbel LLC
04.2021 - 09.2022
Some College (No Degree) - Mass Communication
Universidad Rafael Belloso Chacín
High School Diploma -
Colegio Los Cedros