Viviana O. Poli
Ontario,CA
Summary
A motivated and empathetic student with a strong foundation in psychological theory, counseling techniques, and client-centered care. Currently working towards completing a Master’s degree in Marriage and Family Therapy, with hands-on experience in crisis intervention and therapeutic support through supervised volunteer practice. Committed to fostering positive mental health outcomes and continuously expanding professional skills to contribute effectively to a dynamic therapeutic environment.
Overview
4
4
years of professional experience
Work History
Personal Assistant to the Owner
Crewest
05.2024 - Current
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Organized and attended meetings and compiled related documents and reports.
Sales Associate
Hurley
07.2023 - 05.2024
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
Receptionist Intern
Pacific Quest
01.2021 - 06.2021
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
Education
Bachelor of Arts - Psychology
University of Hawaii At Hilo
Hilo, HI05.2023
Skills
- De-Escalation Techniques
- Substance Abuse Knowledge
- Patient Safety Management
- Report Writing
- Advanced computer skills
Timeline
Personal Assistant to the Owner
Crewest
05.2024 - Current
Sales Associate
Hurley
07.2023 - 05.2024
Receptionist Intern
Pacific Quest
01.2021 - 06.2021
Bachelor of Arts - Psychology
University of Hawaii At Hilo
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